Datasheet
Chapter 1
Installing Windows 7
32
Error Explanation/Possible Solutions
Failure to Access TCP/IP
Network Resources
If you install Windows 7 with typical settings, the computer
is configured as a DHCP client. If there is no DHCP server
to provide IP configuration information, the client will still
generate an autoconfigured IP address but will be unable to
access network resources through TCP/IP if the other net-
work clients are using DHCP addresses.
Installing Nonsupported
Hard Drives
If your computer is using a hard disk that does not have a
driver included on the Windows 7 media, you will receive an
error message stating that the hard drive cannot be found.
You should verify that the hard drive is properly connected
and functional. Obtain a driver for Windows 7 from the manu-
facturer and then specify the driver location by selecting the
Load Driver option during partition selection.
Troubleshooting with Installation Log Files
When you install Windows 7, the Setup program creates several log
files. You can view these logs files to check for any problems during the
installation process. The following two log files are particularly useful
for troubleshooting:
setupact.log The action log includes all the actions that were per-
formed during the setup process and a description of each action.
These actions are listed in chronological order. The action log is
stored as \Windows\setupact.log.
setuperr.log T he error log includes any errors that occurred
during the installation. For each error, there is a description and
an indication of the severity of the error. This error log is stored as
\Windows\setuperr.log.
In the following steps you will view the Windows 7 setup logs to
determine whether there were any problems with your Windows 7
installation.
Follow these steps to troubleshoot failed installations with setup logs:
1. Select Start
➢
Computer.
2. Double-click Local Disk (C:).
3. Double-click Windows.
Table 1.4: Troubleshooting Common Installation Problems (continued)
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