Datasheet

Part I: Salesforce Basics

Connecting to other Web sites

As part of your job, you might regularly use Web sites for tasks such as

researching potential customers, getting driving directions, and getting the

inside scoop on your competition. With the help of your system administra-

tor, your company can build custom links in Salesforce that can connect you

directly with the relevant pages of important sites. Accessing your intranet,

populating a Web form to provision a demo, creating and propagating a

Salesforce record — all these tasks are within reach. And all this means time

saved for you.

Integrating with other applications

Your company might have other applications that contain critical customer

data — financial and enterprise resource planning (ERP) applications are just

a few examples. Many applications provide unique and indispensable value

to your organization. Your company isn’t going to retire them just because

you’re using Salesforce. But, based on company objectives, those applica-

tions might need to integrate with Salesforce. Because of Salesforce’s open

architecture, your company can integrate applications if you have the right

technical assistance.

Managing other business processes

When you log in to Salesforce, you see several tabs, grouped into tab sets

called apps. Salesforce.com prioritized the development of each of those tabs

based on core CRM functions. However, depending on your business needs,

you might require apps that have different functionality for teams that may

or may not have anything related to sales, marketing, or support. Submitting

expenses and requesting vacation time are just a few examples of what any

employee might need. With the Force.com platform (from salesforce.com),

your company can now easily build or download these custom apps to fit

your specific business needs. You can now use Salesforce for more than CRM

and ultimately manage a significant portion of your business online.

Deciding Which Edition Is Best for You

If you already use Salesforce, this topic might be a moot point. At the very

least, you know which version of Salesforce you have.

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