Datasheet

8 ■ Optimize Quality for Business Outcomes
After more iterations, the solution that the contractor comes up
with will be more what the customer originally wanted and the
problem is solved. But taking the time to sort that out in today’s
dynamic marketplace means we have compromised:
 Time to market
 Cost efficiency
 Efficiency of the solution
Applying this common example to the concepts of software
development, we come to the next question: Why is the late
discovery of defects a major concern, as long as defects are
detected and fixed?
Despite all efforts to the contrary, we’ve got an
unhappy customer along with a wasted invest-
ment into something that doesn’t solve the
problem.
MQM.book Page 8 Wednesday, May 7, 2008 11:29 AM