Datasheet

Chapter 25: Managing Queues......................................................................................323
Chapter 26: Working with Contracts............................................................................333
Part VI: The Part of Tens ...........................................347
Chapter 27: The Top 10 (or So) Add-on Products for Microsoft CRM 4..................349
Chapter 28: Ten Ways to Get Help................................................................................355
Appendix A: Converting to Microsoft CRM.................................................................365
Appendix B: Managing Your Data.................................................................................373
Index .......................................................................389
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