Technical information

WiebeTech LLC
R T X 4 0 0 - U R & R T X 6 0 0 - U R U s e r ’ s M a n u a l - 12 -
Frequently Asked Questions (FAQ)
Q: I’ve formatted the RTX’s drive, and my disk utility reports that a volume was successfully created, but I
can’t find the volume or access it.
A: Try restarting your computer. Sometimes this is a necessary step before a new volume will become
usable.
Q. I created one volume, but my computer sees two of them. Why?
A. There may be two LUNs assigned to that volume. To check this, use the GUI. Navigate to
Volume
Config and then Logical Unit. If there are two LUNs for the same volume, click the checkbox for one of
them and click on “detach.” Note: You may still see two volumes until you restart your computer.
Q: I've hooked up the LAN GUI port to my DHCP-enabled network, but the LCD displays an IP address
that is not on my network and I cannot connect to the GUI control panel using that IP address in my web
browser.
A: This may occur if you plugged in the LAN GUI after the RTX has already started up and initialized, or
if you previously configured the RTX for a static network or direct connection. The solution is to use the
LCD interface to obtain a DHCP address. Press ENT, then use the up or down arrows to scroll to the
option Change IP config. Press ENT. The screen will say DHCP. Press ENT, then press the up arrow
to select Yes. Press ENT. The RTX will now attempt to acquire a DHCP address. This new address will
be displayed on the main screen of the LCD.