User`s manual

CRU-WiebeTech
R T X 4 0 0 - Q R U s e r ’ s M a n u a l - 13 -
6.2 Usage with Windows Computers
6.2.1 Compatibility
The RTX400-QR is compatible with Windows XP (2.2TB limit) and Vista. No drivers are needed.
6.2.2 Using Volumes
Before you can use your RTX400-QR, you must first format the drives into a volume. Use Disk
Management, which you can find by right-clicking on My Computer then selecting Manage. Select NTFS
for the format type. If you wish to format FAT-32 for cross-platform compatibility, you will need to use a
third-party utility to do so. Windows XP will not create FAT-32 volumes larger than 32GB.
After the volume is formatted, an icon representing the drive volume will appear in My Computer. You
can now use the volume just like an internal hard drive.
If the RTX is connected to your computer via FireWire or USB, always eject the device by clicking the
taskbar “eject” icon before turning off power or unplugging the data cable. Failing to do so could result in
data corruption on the drive. When connecting via eSATA, you will not be able to eject in this way.
However, it is possible to disable the device using Device Manager. Whether or not you choose to
disable the device in this way, always make sure the drives are not being accessed before shutting off the
RTX400-QR to avoid data loss.
7. Frequently Asked Questions (FAQ)
Q: I've attached my RTX400-QR and can see the volume, but it shows up twice. Which one is the real
volume?
A: If you are seeing your RTX400-QR volume mounted twice, chances are the unit is connected to the
computer using both the eSATA and FireWire connections. When this is the case, the OS may attempt to
mount the RTX twice resulting in two volumes appearing. Simply turn off the RTX and unplug one of the
connections to resolve the problem.
Q: Why won't the computer let me eject or unmount my drive?
A: There may be a software application running in the background with an active link to the drive.
Sometimes, you may see a message such as "The disk is in use and could not be ejected. Try quitting
applications and try again."
It could be a background application like Sherlock or the Finder. This is not a defect or issue caused by
the WiebeTech device. Try invoking the Force Quit feature in OS X to see what software may be running.
For Windows XP, the equivalent command is CTRL-SHIFT-ESC.
Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can.
However, freeware utilities are available on the internet that provide a similar function.
Q: What is an acceptable temperature for my hard drives and RTX400-QR?
A: You hard drives can run between 30-40° Celsius without any risk of overheating. The RTX400-QR
should trigger the fans to operate when the enclosure reaches 36° Celsius, so ideal temperatures should
also range from 30-40° Celsius.
Q: Why does my eSATA device appear as a Parallel SCSI device in System Profiler?
A: The "Serial ATA" tab in System Profile shows devices attached to the internal SATA bus, but not
always devices attached to an eSATA host card. Sometimes these devices will appear under the heading
"Parallel SCSI" instead. This is entirely normal and does not indicate a problem with the device or its
drivers.