User`s manual

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R T X 4 00 -QR U s e r ’ s M a n u a l - 1 -

RTX400-QR™

User’s Manual

Revised November 21, 2008

Thank you for purchasing WiebeTech’s RTX400-QR, a high-performance RAID subsystem with the

ultimate in data-protection capabilities! Please read this manual thoroughly for instructions and guidelines

for usage.

Features

• TrayFree™ technology! RTX400-QR doesn’t force you to install your hard drives into trays.

Simply slip in a SATA drive and shut the door.

• Quadruple connectivity! RTX400-QR is compatible with four different interfaces: eSATA, FireWire

800, FireWire 400 and USB.

• Its attractive design takes up little desktop space, occupying a tiny footprint for so much storage

capability (up to 6 Terabytes)

• Sturdy aluminum case provides excellent heat dissipation and rugged durability

• Heavy-duty handle allows for easy transport

• No RAID Initialization. RTX400-QR’s RAID setup is instantaneous, where some RAID controllers

can take up to 24 hours to set up a RAID 5.

• RTX400-QR is capable of RAIDs 0, 1, 3, 5 and 10. It is also capable of setting up hot spares.

• Excellent cooling by dual 6cm fans on the rear panel that will shut off and on depending on the

enclosure’s temperature.

• Auto-switching PSU. The 120W power supply automatically switches between 115V and 220V,

depending on what is needed.

• There are 11 LEDs on the front panel to help you know what is going on with your unit. There is

a Power, System and RAID LED that monitor the unit. Plus, each bay has two LEDs for Power

and Access so you know what each of your hard drives are doing.

Summary of content (15 pages)

PAGE 1
RTX400-QR™ User’s Manual Revised November 21, 2008 Thank you for purchasing WiebeTech’s RTX400-QR, a high-performance RAID subsystem with the ultimate in data-protection capabilities! Please read this manual thoroughly for instructions and guidelines for usage. Features • • • • • • • • • • TrayFree™ technology! RTX400-QR doesn’t force you to install your hard drives into trays. Simply slip in a SATA drive and shut the door.
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CRU-WiebeTech Table of Contents 1. Pre-Installation Steps 3 1.1 RTX400-QR Accessories 1.2 Identifying Parts 1.3 Host Bus Adapter Installation 3 3 4 2. Hard Drive Installation 3. Understanding RAID 5 5 3.1 Consider your RAID type 5 3.1.1 Summary of RAID Levels 3.1.2 Hot Spares (Host Standby) 4. RAID Configuration 4.1 WiebeTech Configurator 2.0 5 5 6 6 4.1.1 Installing WiebeTech Configurator 2.0 6 4.1.1.1 Windows Installation 4.1.1.2 Mac Installation 6 6 4.1.
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CRU-WiebeTech 1. Pre-Installation Steps 1.1 RTX400-QR Accessories Check the accessories with your RTX400-QR. Please contact WiebeTech if any parts are missing or damaged. The box should contain the following items: Accessories Standard Power Cable FireWire 800 to 800 Cable FireWire 400 to 400 Cable eSATA to eSATA Cable USB A-type to B-type Cable Manual and Warranty Info Quantity 1 1 1 1 1 (on CD) 1.2 Identifying Parts Take a moment to familiarize yourself with the parts of the RTX400-QR.
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CRU-WiebeTech RTX400-QR Bay Power LED Access LED Ejection handle Rear View WARNING: Do not block the ventilation fan during operation. Overheating may damage the device or hard drives. 6cm Fans View of Ports eSATA FireWire 400 FireWire 800 USB Power Switch Power Port All RTX TrayFree Bays accept up to 1.5TB SATA drives, have power and access LEDs, and connect to the controller via a SATA connection. 1.
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CRU-WiebeTech 2. Hard Drive Installation (Skip ahead if you purchased a pre-configured unit.) Install a SATA (Serial-ATA) hard drive into each bay. With TrayFree™ technology, this process couldn’t be easier! Simply pull the ejection handle to open the bay door, slide in your SATA drive, and shut the door behind it. The drive is inserted with the label up and the SATA connection on the drive inserted first. 3. Understanding RAID 3.1 Consider your RAID type.
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CRU-WiebeTech 4. RAID Configuration (Skip ahead if you purchased a pre-configured unit.) To set up your RAID you’ll need to use WiebeTech Configurator 2.0. If you have not already installed WiebeTech Configurator 2.0 then follow the steps below. If it is installed on your computer then skip below to section 4.1.2. 4.1 WiebeTech Configurator 2.0 4.1.1 Installing WiebeTech Configurator 2.0 Configurator 2.0 can be found on our webpage (http://www.wiebetech.com/software/configurator.
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CRU-WiebeTech 4.1.2.1 Details Tab The three tabs that appear house different information and changeable settings. The Details tab reports basic information of the unit and is useful if you have a technical support issue. You can easily see the name of the product, as well as firmware version. The Chip ID is a changeable setting, but we recommend not changing that unless prompted by WiebeTech.
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CRU-WiebeTech 4.1.2.3 RAID Tab The RAID tab will be where you set up your RAID. First you need to startup the RTX400-QR without any drives inside and the Configurator closed. After approximately 15 seconds you can open up Configurator. Still without drives in the enclosure select the bubble next to your desired RAID type. Look over the different features that are selectable in your RAID type and be sure that they are checked if you want them. Finally, be sure to select the proper number of disks.
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CRU-WiebeTech 5. LCD Menu The RTX400-QR LCD Menu is your source for gathering data, changing RAID types and assessing potential errors. This section will help you understand the LCD interface and help navigate the menu. 5.
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CRU-WiebeTech 5.2 Navigating the LCD Menu 5.2.1 Active Menu The Active Menu is the RTX400-QR starting point. If the Active Menu is not displaying then either you are in an erroneous state, setting up a RAID or checking enclosure/drive status. A healthy RAID set will display the Active Menu screen. 5.2.2 RAID Mode To view the RAID mode press the “Menu” (left) button below the Active Menu once. The next screen you will see is the RAID Mode screen.
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CRU-WiebeTech 5.3.2 Halted: RAID Invalid/Degraded This error occurs when the RAID has encountered a problem, most likely caused by bad sectors or a dead drive. This error will prompt a visual confirmation on the LCD and a steady System access LED to the right of the LCD. There are different steps to follow depending on what RAID type the drives are configured in. 5.3.2.1 RAID Invalid: Spanning Since there is zero data protection in Spanning you will have to rebuild the RAID entirely.
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CRU-WiebeTech will begin the rebuild of the RAID. There will be a timer in the bottom right corner of the LCD that will give an approximate time to completion. After the rebuild is finished the RTX400-QR will need to be rebooted. A rebuild with 250GB drives will take approximately 75 minutes. The loss of two drives will result in a RAID failure. New drives will need to be inserted, preferably the same model of the drives that are getting replaced. Open WiebeTech Configurator 2.0 to set up a new RAID.
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CRU-WiebeTech 6.2 Usage with Windows Computers 6.2.1 Compatibility The RTX400-QR is compatible with Windows XP (2.2TB limit) and Vista. No drivers are needed. 6.2.2 Using Volumes Before you can use your RTX400-QR, you must first format the drives into a volume. Use Disk Management, which you can find by right-clicking on My Computer then selecting Manage. Select NTFS for the format type. If you wish to format FAT-32 for cross-platform compatibility, you will need to use a third-party utility to do so.
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CRU-WiebeTech Q: What is the difference between recoverable and persistent errors? A: Recoverable Errors (aka Transient Error or Disk Error) represent minute errors that the RAID system encounters during data transfers. These errors are common for RAID setups and are not necessarily indicative of a drive failure. It is normal for any given disk in a RAID array to occasionally encounter and report these errors, but a string of these errors may indicate the upcoming failure of that particular disk.
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CRU-WiebeTech 8. Technical Specifications Product name/code: Raid Levels Supported: Host Interfaces: RTX400-QR (31310-0000-0030) 0, 1, 3, 5 and 10 2 - 1394b (FireWire 800): up to 800Mbs 1 - 1394a (FireWire 400): up to 400Mbs 1 - USB 2.0: up to 480Mbs 1 - SATA 3.0GHz (up to 300MB/sec) Bridge Type: UF936QSE Data Interface Speeds: SATA 1.5GHz (up to 150MB/sec) Drive Types Supported: 3.5” SATA hard drives up to 1500GB (1.5G or 3.0G compatible) Hot-Swappable Trays: Yes Software: WiebeTech Configurator 2.