Operation Manual

30 31
Problem Potentialcause Solution
Thehearing
aidwhistles
continuously
Yourearisblocked
byearwax
ContactyourENT
doctorphysician
Theearwireisyellow
andstiff
Contactyourhearing
careprofessional
Theear-tip
earmouldisnot
correctlyplacedin
yourearcanal
Taketheear-tip
earmouldoutand
reinsertit
Theear-tip
earmouldfitistoo
loose
Contactyourhearing
careprofessional
Thereceiverisnot
adequatelysecured
intheear-tip
earmould
Instantear-tipReplace
theear-tipIfthe
problempersists
contactyourhearing
careprofessional
Customear-tip
earmouldContact
yourhearingcare
professional
Yourtwo
hearing
aidsarenot
workingin
synchrony
Theconnection
betweenthehearing
aidsislost
Turnthehearingaids
offandonagain
Problem Potentialcause Solution
Thehearing
aidsdonot
respondwith
acorrespond-
ingchange
involumeor
programto
theRC-DEX
a TheRC-DEXis
usedbeyond
thetrans mission
range(m)
b Strongelectro-
magneticinterfe-
renceinthe
vicinity
c TheRC-DEX
andtheCLEAR
hearingaidsare
notmatched
a MovetheRC-DEX
closertotheCLEAR
hearingaids
b Moveawayfrom
knownsourceofEM
interference
c Checkwithdispenser
tomakesureRC-
DEXismatchedwith
CLEARhearingaids
Thewearer
hears“inter-
rupted”
speech(on
andoff)from
thehear-
ingaidsor
nospeech
(muted)from
thetrans-
mittingear
a Thebatteryin
oneofthehearing
aidshasexpired
b Strongelectro-
magneticinterfe-
renceinthe
vicinity
a Replacebatteryin
oneorbothhearing
aids
b Moveawayfrom
knownsourcesof
interference