Operation Manual

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Troubleshooting guide
The following pages include some quick advice to
follow if you experience problems. Before contact-
ing your hearing healthcare professional, please
follow the advice below.
The hearing aid is dead
The instrument is not turned on.
Insert a battery in the battery drawer and close
the drawer.
The battery is dead, or the voltage is too low.
Insert a new battery. Make sure the battery is
placed correctly. (See p. 6-7)
The battery contacts are dirty.
Clean the battery contacts with a cotton bud, be-
ing careful not to bend or deform the contacts.
The sound outlet is blocked.
Earwax is often the cause of a blocked sound out-
let. Clean the tip of the hearing aid with the en-
closed brush and soft cloth. (See p. 22). Do not in-
sert anything into the sound outlet, as this could
damage the hearing aid. If you cannot clean the
sound outlet completely, we recommend that you
contact your hearing healthcare professional to
have the instrument cleaned and serviced.
If your hearing aid is equipped with the
CeruSTOP wax guard, exchange the wax guard.
The microphone opening is blocked.
Wax may also block the microphone opening.
Clean the front of the hearing aid with the en-
closed soft cloth and see page 26 for cleaning in-
structions. Do not insert anything into the micro-
phone opening when the battery drawer is closed,
as this could damage the microphone.
The hearing aid volume is not powerful
enough
The sound outlet is blocked by earwax.
Clean the sound outlet as described on p. 22.
Your ear canal is blocked by earwax.
Contact your ENT doctor/physician to have your
ear canal cleaned.
Your hearing may have changed.
Contact your hearing healthcare professional to
have your hearing and hearing aid fit re-evaluat-
ed.
Your hearing aid may be damaged.
Contact your hearing healthcare professional.
The hearing aid performs intermittently
The battery contacts are dirty.
Clean the battery contacts in the open space un-
der the battery drawer.