Installation Guide

77 TriStar MPPT-600V-TR Operator's Manual76 Warranty and Policies
LIMITED WARRANTY Morningstar Solar Controllers and Inverters
The TS-MPPT-60-600V-48-DB-TR and TS-MPPT-60-600V-48-DB-TR-GFPD controllers, are
warrantied to be free from defects in material and workmanship for a period of FIVE (5) years from
the date of shipment to the original end user. Morningstar will, at its option, repair or replace any
such defective products.
WARRANTY EXCLUSIONS AND LIMITATIONS:
This warranty does not apply under the following conditions:
♦ Damage by accident, negligence, abuse or improper use
♦ PV or load currents exceeding the ratings of the product
♦ Unauthorized product modification or attempted repair
♦ Damage occurring during shipment
♦ Damage results from acts of nature such as lightning and weather extremes
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
OTHERS, EXPRESS OR IMPLIED. MORNINGSTAR SPECIFICALLY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. NO MORNINGSTAR DISTRIBUTOR, AGENT OR
EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION OR EXTENSION TO THIS WARRANTY.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWN-TIME, GOODWILL OR
DAMAGE TO EQUIPMENT OR PROPERTY.
Warranty and Policies8.0
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MORNINGSTAR TECHNICAL SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a Morningstar product or system of Morningstar
devices. It is expected that owners/operators will use manuals (including troubleshooting sections)
before requesting technical support.
2. Providing product warranty replacements in accordance with the terms of Morningstar’s warranty
policy.
3. Assisting with the operability of all product / system features and functions described in
Morningstar manuals and datasheets.
Please be advised:
♦ The Morningstar Technical Support Group generally provides referrals for requested system
consultations or design/configuration/sizing services. Distributors, dealers, system designers,
installers and vast online resources - including the String Calculator array design tool (at www.
morningstarcorp.com) - are available to assist in these areas. Morningstar can help refer customers to
a nearby authorized distributor, dealer, or installer if assistance is required in designing a renewable
energy system that best suits your specific needs.
♦ Please visit the Tech Support section at www.morningstarcorp.com for any documentation or
specification needs before requesting support. The site also offers an array sizing tool (String
Selector), product comparison tool (Product Comparator) and articles on solar charging technologies
and other design considerations.
♦ Although emergencies do arise when a phone call is necessary, e-mail is the best way to
contact us, and will result in the quickest response. Please use the support request form Contact Us
(preferred), or e-mail us directly at [e-mail]
Thank you for your business, and we look forward to assisting you.