User guide

4. If you see any scratches, fingerprints, or other
damage on the imaging drum, replace the
toner cartridge.
5. If the imaging drum does not appear to be
damaged, rock the toner cartridge gently
several times and reinstall it. Print a few pages
to see if the problem has resolved.
Check the paper and printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines
when selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use
in inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the product environment
Verify that the product is operating within the environmental specifications listed in the product
Warranty and Legal Guide.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that
driver, you can enable the feature by using the HP Embedded Web Server.
190 Chapter 9 Solve problems ENWW