User guide

The product is using incorrect link and duplex settings for the network ......................... 230
New software programs might be causing compatibility problems .............................. 230
The computer or workstation might be set up incorrectly ............................................. 230
The product is disabled, or other network settings are incorrect ................................... 230
Solve wireless network problems ............................................................................................ 231
Wireless connectivity checklist ................................................................................ 231
The product does not print after the wireless configuration completes ........................... 232
The product does not print, and the computer has a third-party firewall installed ........... 232
The wireless connection does not work after moving the wireless router or product ........ 232
Cannot connect more computers to the wireless product ............................................. 232
The wireless product loses communication when connected to a VPN .......................... 233
The network does not appear in the wireless networks list .......................................... 233
The wireless network is not functioning ..................................................................... 233
Perform a wireless network diagnostic test ................................................................ 234
Reduce interference on a wireless network ............................................................... 234
Solve product software problems with Windows ...................................................................... 235
A print driver for the product is not visible in the Printer folder .................................... 235
An error message was displayed during the software installation ................................ 235
The product is in Ready mode, but nothing prints ...................................................... 235
Solve product software problems with Mac OS X ..................................................................... 237
The print driver is not listed in the Print & Fax or Print & Scan list ................................. 237
The product name does not appear in the product list in the Print & Fax or Print & Scan
list ....................................................................................................................... 237
The print driver does not automatically set up the selected product in the Print & Fax or
Print & Scan list ..................................................................................................... 237
A print job was not sent to the product that you wanted ............................................. 238
When connected with a USB cable, the product does not appear in the Print & Fax or
Print & Scan list after the driver is selected. ............................................................... 238
You are using a generic print driver when using a USB connection ............................. 238
Remove software (Windows) ................................................................................................. 239
Remove software (Mac OS X) ................................................................................................ 240
Solve scan to email problems ................................................................................................ 241
Cannot connect to the email server .......................................................................... 241
The email failed .................................................................................................... 241
Unable to scan ..................................................................................................... 241
Solve scan to network folder problems .................................................................................... 242
The scan failed ..................................................................................................... 242
Index ............................................................................................................................... 243
xii ENWW