Specifications

42 Revision 4 – 1-7-2008 FTB 312-4
• If the P.O. number is NOT available at the time of the call, a Case Number will be
given to the customer and should be referenced on the P.O. when faxed or emailed to
RMA Rep.
• Flash will then, at its discretion repair or replace the defective product and return the
product to the customer based on the shipping method selected.
• The customer may purchase a new product before sending in the existing product for
repair. If Flash Technology determines the existing product is still covered under
warranty a credit will be issued to the customer for the new product.
5. After receiving the Flash Technology RMA number, please adhere to the following
packaging guidelines:
• All returned products should be packaged in a way to prevent damage in transit.
Adequate packing should be provided taking into account the method of shipment.
Flash Technology will not be responsible for damaged items if product is not
returned in appropriate packaging.
6. All packages should clearly display the RMA number on the outside of all RMA shipping
containers. RMA products (exact items and quantity) should be returned to:
Flash Technology
Attn: RMA #XXX
332 Nichol Mill Lane
Franklin, TN 37067
7. All RMA numbers:
• Are valid for 15 business days. Products received after may result in extra screening
and delays.
• Must have all required information provided before a RMA number to be assigned.
Return to Stock Policy
• Parts can be returned within 90 days of ship date and will be subject to a 20% restocking
fee. Product must:
- Be in the original packaging
- Not be damaged
• After 90 days no parts can be returned