Specifications

FTB 312-4 Revision 4 – 1-8-2008 41
Returning Equipment – Return Material Authorization (RMA)
If a product purchased from Flash Technology must be returned for any reason, please follow
the procedure below:
NOTE: An RMA number must be requested from Flash Technology prior to shipment of any
product. No returned product will be processed without an RMA number. This number will be
the only reference necessary for returning and getting information on the product’s progress.
1. To initiate an RMA, customers should call the Alarm Response & Compliance Center at
(800-821-5825) to receive technical assistance and a case number. The following
information is required before a case number can be generated:
• Site Name/Number / FCC Registration number/ Call Letters or Airport Designator
• Site Owner (provide all that apply – owner, agent or subcontractor)
- Contractor Name
- Contractor Company
• Point of Contact Information: Name, Phone Number, Email Address, Fax Number
and Cell Phone (or alternate phone number)
• Product’s Serial Number
• Product’s Model Number or part number
• Case Number (if previously given)
• Reason for call, with a full description of the reported issue
2. The case number will then serve as a precursor to receiving an RMA number if it is
determined that the product or equipment should be returned. To expedite the RMA
process, please provide:
• Return shipping method
• Purchase Order (if non-warranty repair)
• Shipping Address
• Bill To Address
• Any additional information to assist in resolving the issue or problem
3. A P.O. is required in advance for the replacement of product that may be under warranty.
Flash will then, at its discretion issue a credit once the validity of the warranty has been
determined.
4. A purchase order (P.O.) is also required in advance for all non-warranty repairs. NOTE:
the purchase order is required prior to the issuance of the RMA number.
• If the P.O. number is available at the time of the call, an RMA number will be issued
and the customer must then fax or email the P.O. with the RMA number as the
reference, to ensure prompt processing.