Troubleshooting guide

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Customer Service
Thank you for purchasing a WhisperKOOL Extreme “Platinum Series” cooling unit. We strive to provide the
highest quality products and the best possible customer service. If you have any questions about your Whis-
perKOOL unit, please call us at 1(800) 343-9463.
Using the Manual
This User’s Manual is intended to assist in the proper installation and maintenance of the WhisperKOOL
Extreme cooling system. In order to ensure the longevity of your cooling unit, the equipment should be
installed properly and have a proper care and maintenance schedule. Please read and review this manual
carefully and keep it for future reference.
What Is the WhisperKOOL Extreme “Platinum Series “ Cooling System?
The WhisperKOOL Extreme “Platinum Series” system is a specialized refrigeration unit designed for one
purpose only: to maintain the optimal temperature and humidity levels conducive to the proper storage and
aging of  ne wines. It is a self-contained cooling unit designed to be used as a forced-air through-the-wall
unit or as a remote mount unit with external ductwork connections.
How Does the WhisperKOOL Extreme Platinum Series Work?
The WhisperKOOL Extreme “Platinum Series” cooling system is especially designed for the use and applica-
tion to maintain optimal conditions for wine storage and aging. The system is fully self-contained and can
be installed as a “Thru-The-Wall’ application, or the unit is capable of an even more  exible “Ducted” applica-
tion, which allows the unit to be placed in an indoor remote site, resulting in a quiet air ow. Both models
o er an alarm interface with your current alarm system, or an optional auto-dialer. You can also choose to
have direct access to your control system via the Internet using a cell phone or computer, which will allow
you to monitor the system, access data history, edit control parameters, and receive email/cell phone alarm
noti cations. The standard “Through-the-Wall” and ducted units are temperature controlled via a bottle
probe, and the ducted system comes standard with a remote key board that can be located up to 300 ft from
the cooling system (Note: Remote Unit comes standard with a 50 ft cord and remote keypad, additional
lengths are optional).
Temperature Setting
The WhisperKOOL Extreme unit can be set at any temperature within the acceptable wine-aging range of
50°F to 67°F. It is designed to cool 55°F cooler than the ambient temperature of the space to which it is ex-
hausting.
INTRODUCTION