CL-8 ADVANTECH™ Commercial Laundry Products Software User’s Manual SOFTWARE MANUAL PART 8524743A
Copyrights and Liability Limitations All product names and services identified throughout this book are trademarks or registered trademarks of their respective companies. ® Registered trademark/™ Trademark of Whirlpool, U.S.A. © 2004 Whirlpool Corporation Part No. 8524743A Whirlpool® ADVANTECH™ Management Software Version 1.
THE ADVANTECH™ PRODUCT LINE CSP2770/2771KQ CEE2760KQ CGE2761KQ CEE2790KQ CGE2791KQ CAE2762KQ
Literature Cross Reference Archway (Form) Number CWXL043B Whirlpool Part Number 8524744B N/A 8178077 CWLL086A 8524743A CWLL082B N/A Description CD for PC User's CL7 Service Manual/Job Aid CL8 Software User’s Manual Sales literature Contains All information necessary to operate and manage ADVANTECH™ Commercial Laundry Included on this Software Install CD Complete diagnostic and technical reference manual Complete Software and Palm® application Manual Product specifications, Money Acceptor Cross-ref
Table of Contents
Table of Contents ADVANTECH™ OVERVIEW 1 ADVANTECH™ Commercial Laundry Product....................................................... 2 ADVANTECH™ PC System and Handheld Requirements ..................................... 5 Minimum PC System Requirements ...................................................................... 6 Minimum Handheld Requirements.........................................................................
DATA EXCHANGE BETWEEN THE PALM™ HANDHELD AND ADVANTECH™ COMMERCIAL LAUNDRY PRODUCTS 37 Overview.............................................................................................................. 38 Starting the Handheld Software and Logging In .................................................. 38 Initializing Machines............................................................................................. 40 Using the Send Setup Command.........................................................
APPENDIX 75 Passwords and IDs .............................................................................................. 76 Backing Up the Management Software................................................................ 77 Reinstall Procedures............................................................................................ 78 Audit Discrepencies ............................................................................................. 79 Possible Exceptions............................
ADVANTECH™ Overview 1
Overview ADVANTECH™ Commercial Laundry Products Whirlpool® ADVANTECH™ commercial laundry products allows the use of a Palm™ handheld device, also referred to as a Personal Digital Assistant (PDA), for washer and dryer installation, setup, setting special vend prices, washer and dryer software upgrades, and transferring data to and from a personal computer (PC).
Overview Commands for the Management Software, installed on the PC, can be entered by using either the keyboard or the mouse. Commands for the Handheld Software will be entered using the stylus (provided with the Palm™ handheld) to “tap” on the Palm™ handheld screen. Occasionally you may be asked to enter text into the Palm™ handheld using the Graffiti® text characters or the Palm™ keyboard.
Overview SMART Set Up Instructions (Templates) Audit and Service data 2 10 3 HotSync® 4 5 1 CARDS 9 Data Export Brand x Software 8 8 Reports Brand x Software ADVANTECH™ Software User built interface required 7 6 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
ADVANTECH™ PC System and Handheld Requirements 5
System Requirements Minimum PC System Requirements • • • • • • 1 Pentium® 233 MHz MMX® processor CD-ROM drive 32 MB of RAM Dedicated minimum of 2.5 GB of hard drive space to store report information One of the following operating systems: ♦ Windows® 98 Version 4.10.2222A (Second Edition) preferred ♦ Windows® 98 Version 4.10.1998 (First Edition) ♦ Windows® 95 SR2, SR2.
ADVANTECH™ Management Software Installation 7
ADVANTECH™ Management Software Installation Installing ADVANTECH™ Management Software The Management Software is used to interpret audit data collected from your ADVANTECH™ commercial laundry products. It must be installed before the Handheld Software can be downloaded to the Palm™ handheld. The Management Software and the HotSync® Manager must be loaded and operating prior to attempting a PDA data transfer. 1. 2. 3. Power on the PC, if not done so already.
ADVANTECH™ Management Software Installation 9. Click on Next again to begin the software installation. Several windows will flash on the screen. No user input is necessary until you see the End User License Agreement screen, pictured below. Select the Yes checkbox, then click on Next. Click on Next again. Several windows will flash. Click on Finish. You should have already installed your Palm™ software and the HotSync® Manager, so you may see the Exit HotSync Manager window. Click on No to proceed.
ADVANTECH™ Management Software Installation Installing ADVANTECH™ Management Software (continued) Important: Before proceeding to install the Handheld Software, the Palm™ software, the HotSync® Manager, and the HotSync® cradle must already be setup. See the Palm owner’s manual for more information. Installing DCOM95 DCOM95 is a file that allows ADVANTECH™ Management Software to run on the Windows® 95 operating system. Windows® 95 users must install DCOM95 before installing the Management Software.
ADVANTECH™ Management Software Installation CD Drive DCOM95.exe File Hints: Depending on your PC setup: • The Explorer window may look slightly different. • The DCOM95.exe filename may appear as DCOM95. • The letter that represents the CD drive may be different. Click on Yes. Read the End User Agreement then click on Yes again, to accept. 9. Several windows will flash. When the DCOM95 for Windows® 95 window appears, click on Yes to restart the PC. 10. After the PC has restarted, eject the CD. 7. 8.
ADVANTECH™ Management Software Installation NOTES: 12
ADVANTECH™ Handheld Software Installation 13
ADVANTECH™ Handheld Software Installation Installing ADVANTECH™ Handheld Software ADVANTECH™ Handheld Software is downloaded from the PC to the Palm™ handheld via the HotSync® process. Important: ADVANTECH™ Management Software and the Palm™ software must already be installed on your PC. The HotSync® Manager must also be running. See the Palm owner’s manual for more information 1.
ADVANTECH™ Handheld Software Installation Note: If you’re not ready to enter the location Close button. information at this time, click on the Additional locations can be created later. 4. If you are using the preferred monitor resolution (1024x768 pixels or higher,) you should be able to view all 6-command buttons in the upper right corner of your screen. If you cannot view all six command buttons, • 5. 6. 7. 8. 15 Click on the Restore button, located in the extreme upper right of the screen.
ADVANTECH™ Handheld Software Installation 9. The ADVANTECH™ Palm Application Installer dialog box appears. Verify the User Name is correct then click on Install…. Note: The User Name, shown here as Service Person #1, was defined during the Palm™ handheld setup. To change the User Name, see the Palm owner’s manual. 10. The Waiting for HotSync window appears. Press the HotSync® button on the Palm™ handheld’s cradle to begin the HotSync® process.
ADVANTECH™ Handheld Software Installation 11. If the Users dialog box appears, prompting you to select a user, then select the appropriate user name. This will be the name of the person using the PDA. Click on OK. 12. Once the HotSync® process is complete, the PC screen may display the HotSync® Problem window. Click on OK. 13. Tap the Reset button, located on the Palm™ handheld screen. 14. The HotSync® process is complete.
ADVANTECH™ Handheld Software Installation NOTES: 18
ADVANTECH™ Management Software Setup 19
ADVANTECH™ Management Software Setup Management Software Overview Once you have completed the installation of the Management and Handheld Software, you are ready to begin setup of the Management Software. The Management Software stores databases on your PC to help you manage your laundry locations, machine setups, audits, exceptions, and service data. With the Management Software you can also generate reports to track machine usage for a specified time period.
ADVANTECH™ Management Software Setup The Management Software screen allows you to execute commands by using either the menus, located in the upper left, or the command buttons, located in the upper right. Also located on the left side of the screen is the Location: drop-down list. This list is used to specify which laundry location you wish to work with in the Management Software.
ADVANTECH™ Management Software Setup Locations Locations store address information for your machines. Setup, audit, exception, and service data are all stored and reported by location. Creating a New Location In addition to creating the Owner ID the first time you launch the Management Software, you are also prompted to enter New Location Info. If you chose not to enter New Location Info at that time, or would like to create additional locations, follow the steps below.
ADVANTECH™ Management Software Setup Editing Location Information 1. 2. 3. 4. Verify that the correct location appears in the Location: drop-down list located in the upper left of the screen. Select Locations, Update Current Location from the menu. Make the appropriate changes in the Update Location Info dialog box. Click on Submit. Deleting a Location 1. 2. 3. Verify that the correct location appears in the Location: drop-down list located in the upper left of the screen.
ADVANTECH™ Management Software Setup Passwords Passwords protect your data from unauthorized user access. The first time you launch the Management Software you are prompted to enter an Owner ID. There are several other types of passwords that, in conjunction with the Owner ID, produce multiple layers of security for the Management and Handheld Software. See Appendix for more information on passwords. Setting the Management Password The Management Password is used to access the Management Software.
ADVANTECH™ Management Software Setup Setting the Access Control Password The Access Control Password is used in conjunction with the Owner ID to protect your machines from unauthorized user access. Unlike the Owner ID, the Access Control Password can be changed. Important: If a service person loses a PDA, it is recommended that you change your Access Control Password immediately, re-sync all of your PDAs, and re-initialize all of your machines to install the new password. 1. 2. 3. 4.
ADVANTECH™ Management Software Setup Setting Service Person IDs and Passwords Service Person IDs control access to the Handheld Software, located on the PDA. These IDs give the owner/operator the ability to track service person activity. An ID should be created for each service person using a PDA. 2. Select Passwords, Add/View Service Person IDs from the menu. Enter your Management Password, then click on Submit. The Add New Service Person window appears. 3. Enter the User Name and press [Tab]. 1.
ADVANTECH™ Management Software Setup Setting Service Person IDs (continued) 6. 7. Repeat steps 1-5 to create additional Service Person IDs. Click on Exit when you are finished adding Service Person IDs. Hints: • • Longer passwords are more secure; however choosing a password that is too long can be cumbersome to enter into the PDA. Click on the View Existing IDs button to see IDs you have already setup. Note: If you delete a Service Person ID, that information is deleted from the active list only.
ADVANTECH™ Management Software Setup Machine Templates Machine Templates are created and managed within the Management Software. Template information includes machine settings such as base cycle price and base cycle time for machines at a certain location. A single location can have multiple templates created to assist in resource balancing and usage management. This information is then downloaded to the PDA, via the HotSync® process, to distribute machine setup information to the washers and dryers.
ADVANTECH™ Management Software Setup The following options can be set for either a New Washer or New Dryer Template (defaults are listed below the option): Option Base Cycle Price* ($1.00) Base Cycle Time (cannot be changed on washer) Description Sets the Base Cycle Price for a wash or a dry cycle. Sets the Base Cycle Time for a wash or a dry cycle. Sets the value of coins inserted into the first coin drop or slide. This field must be filled in.
ADVANTECH™ Management Software Setup New Washer Template options, defaults are listed below the option: Option Estimated Fill Time (0 seconds) Extra Money for Warm Water ($0.00) Extra Money for Hot Water ($0.00) Hot Temperature Reduction (0) Enable Warm Rinse (No) Is Pressure Switch Set to Low Level (No) Freeze Time During Fill (No) Description Estimates the time it takes to fill a machine during wash or rinse cycles. This time is added to the Base Cycle Time.
ADVANTECH™ Management Software Setup Editing an Existing Template 3. Click the appropriate Existing Washer Template or Existing Dryer Template tab. Select the washer or dryer template to be edited from the Select a Template: drop-down list. Make the appropriate changes to the template. 4. 5. Click on Save. Click on OK to confirm update. 1. 2. Deleting a Machine Template 1. 2. 3. 4. 5. 31 Click the appropriate Existing Washer Template or Existing Dryer Template tab.
ADVANTECH™ Management Software Setup Special Prices Overview The New Washer and New Dryer Templates enable you to create up to three special vend prices for your machines. For example, you could adjust prices for specific time periods when the machines are under or over-utilized, or set the machine to turn itself off for a specified time period. See page 35 for Special Price examples. Setting Special Prices 2.
ADVANTECH™ Management Software Setup 4. The following window appears. The special price will remain in the software’s memory until the template is saved. Click on OK. 5. Click on the Exit button to exit the Special Prices dialog box. The Special Prices Info window appears. Click on Yes. 6. Note: The Special Prices will not be saved until you save the template. 7. 8. 9. Click on Save to save the New Washer or New Dryer Template. Click on OK to confirm.
ADVANTECH™ Management Software Setup Special Price Examples Special Price set to reflect an under-utilized machine (default price is $1.00) Special Price set to reflect an over-utilized machine (default price is $1.
HotSync® Process Between the Management Software and the Palm™ Handheld 35
ADVANTECH™ Management Software HotSync Downloading Machine Setup Data to the Palm™ Handheld via a HotSync® Once you have setup your passwords, locations, and templates you can download the information from the PC to the PDA via the HotSync® process. The PDA will be in Open-Access Mode until the first HotSync® operation is performed.
Data Exchange Between the Palm™ Handheld and ADVANTECH™ Commercial Laundry Products 37
Data exchange between PDA & Machine Overview Once you have completed the initial setup of the Management and Handheld Software, and have downloaded the data to the Palm™ handheld, you are ready to upload the information to the ADVANTECH™ commercial laundry products. Part of this process requires the initialization of each machine so data can be exchanged between the Palm™ handheld and the ADVANTECH™ equipment. When initialization is complete, templates may then be uploaded to the machines.
Data exchange between PDA & Machine 7. 8. Tap on Continue. The Select a location: window appears. Select the appropriate location, then tap on Continue. 9. After logging in and selecting the appropriate location, the following screen appears. The Select a command screen is where you can choose to Initialize a machine, Send Setup template information, Get Audit data, use Utilities features, or use the One Touch command. Each of these features is explained in more detail throughout this section.
Data exchange between PDA & Machine Initializing Machines Initialization prepares a machine for use with the Management Software. Before a machine is initialized, it is in Open-Access Mode. This means any PDA with the Handheld Software installed can access your machines. So it is very important to initialize your machines as soon as possible. When a machine is initialized, information such as the Owner ID, Access Password, and Location ID are uploaded to the machine.
Data exchange between PDA & Machine Aim the handheld much like you would aim a TV remote control. Be sure to locate the infrared port on the device that you are using and understand the direction of its beam to ensure a successful data transmission. Ensure that the distance between the PDA and the infrared receiver on the machine is less than 5-inches. Strong light sources not excluding sunlight, or close proximity of other infrared devices such as alarm systems may inhibit the transmission of data.
Data exchange between PDA & Machine To initialize a machine: 1. 2. 3. Aim the PDA at the machine’s infrared receiver. Tap on Initialize, located on the Select a command screen on the PDA. The Initialization screen appears. To create a different ID, use the Graffiti® writing area on the PDA to delete and re-enter a new ID number. Verify that you are aiming at the machine’s infrared receiver then tap on OK when the ID is correct.
Data exchange between PDA & Machine Hint: An easy way to keep track of machine names is to begin with the first machine to your left as you enter a location and work clockwise around the room, or physically mark the machine with a property tag or magic marker. 4. When initialization is complete the screen will display Operation completed. Tap on Back to return to the Select a command screen.
Data exchange between PDA & Machine Using the Send Setup Command (continued) 4. When the operation is complete, tap on Back to return to the Select a command menu. Note: The Management Software will not recognize the setup data you assigned to the machine until you have taken an audit and performed a HotSync® operation, to download it back to your PC. Using the Get Audit Command The Get Audit command allows you to track vend cycles for each machine.
Data exchange between PDA & Machine Using the Utilities Command The Utilities command, located on the Select a command screen, displays options for managing your machines. Many of these options can also be accessed directly from the control board on the machine. 45 • Service mode - Places the machine into Service Mode. This option can be used in place of pressing the service switch on the machine. See the Service Tech Sheet or Service Manual for more information on placing the machine in Service Mode.
Data exchange between PDA & Machine • Get setup - Allows the service person to “clone” a machine. For example, if a control board needed to be replaced on a machine, the service person could clone the setup data from an existing machine in order to copy the current template to the new control board. Important: All machine usage history will be lost at time of control board replacement. See Service Tech Manual/Job Aid for details.
Audits 47
Audits Overview After audit data has been uploaded from the machines to the Palm™ handheld, it can be downloaded back to the PC and analyzed using the Management Software. Up to 500 machine audits can be stored on the Palm™ handheld before a HotSync® operation is required. Uploading Audits Before performing a HotSync® operation to upload the Audits from the Palm™ handheld to the PC, make sure the Management Software has been launched and that the Palm™ handheld is in its cradle. 1. Click on PDA Sync.
Audits Audits Important: For coin-operated machines it is imperative that coins are collected every time an audit is taken. Audits record how many coins should be collected and documents that information with a Collection Timestamp in the Service Data. Before viewing an Audit, verify the correct location is selected from the Location: drop-down list. 49 1. Click on Audits. The Machine Audits dialog box appears with the View Group Audit Data tab displayed. 2.
Audits 3. Double-clicn the audit grid to view details about a particular audit. The View Audit Details tab appears. The View Audit Details tab displays the following information: Option Description Displays information about Machine ID number, Collection General Information Date, and Service Person. 2 Revenue Displays both Interval and Cumulative revenue information. Displays the Interval and Cumulative number of coins Coin Counts collected.
Audits Audits Viewing Histograms Histograms show hourly cycle counts for a selected machine, which may be helpful in determining peak usage. This option is only available for synced audit data, not manual audit data. On the View Audit Details tab: 1. Click on Histogram. The Audit Cycle Histogram window appears. 2. Click on the Hide button to close the window. Note: Histogram data is reset after every audit.
Audits Creating a Manual Audit Occasionally you may need to add audit information manually in the Management Software. For example, if your PDA stops working and you need to record that a coin collection was taken. From the View Audit Details tab: 1. Click on Create Audit. The Audit Creation dialog box appears. 2. Enter in the appropriate Interval Revenue: and Interval Cycles information, then click on Add Audit. Click on OK to confirm the new audit data entry into the database. 3.
Audits Audits Audit Problems If audit problems are present on the View Audit Details tab, they will appear highlighted in red and a View Problems button will be displayed. See Appendix section for a complete list of audit discrepancies. 1. Click on View Problems to view details. The Problems… window appears. 2. Click on Exit to close the window. Deleting an Audit Only audits that are created manually can be deleted. 1. 2. Click on Delete Audit, located on the View Audit Details tab.
Audits Once a machine template has been created, the information has been downloaded to the PDA via the HotSync® process, and audits have been taken, information about specific machine templates can be viewed in the Management Software. This information resides on the Existing Machines tab of the Machine Setups dialog box. This view is helpful to see which template each machine is using or service information for diagnosing service issues.
Exceptions 55
Exceptions Overview Exceptions keep track of audit information such as when a free vend was given, or when the A/C power was lost. This data can be viewed for an entire location or for individual machines. Each machine keeps track of the 100 most recent exceptions. This data is automatically collected during a machine audit. See Appendix for table of possible exceptions. Viewing Exceptions Before viewing Exceptions, verify the correct location is selected from the Location: drop-down list. 1.
Exceptions Creating a Manual Exception 1. Select the Specific Machine option, and choose a machine name from the drop-down list. 2. Check the Create New Exception checkbox. The bottom half of the window displays the Create a new exception: options. Select an exception: from the drop-down list, and select a Date on the calendar. Click on Save. A confirmation window appears. Click on OK. Click on Exit to close the Exceptions window. 3. 4. 5. 6.
Exceptions Deleting an Exception 1. Select an exception by single-clicking on the appropriate exception on the grid. 2. Click on Delete Exception from within the Exceptions dialog box. Important: You will not be given a warning to complete this action.
Service Data 59
Service Data Overview Service Data is a record of when services, such as coin collections, were performed. Like Exceptions, Service Data is collected during a machine audit and can be viewed for an entire location or for a specific machine. Each machine can record up to ten timestamps for the service switch, and five timestamps for other types of service. Viewing Service Data Before viewing Service Data, verify the correct location is selected from the Location: drop-down list. 1. Click on Service Data.
Service Data Entering Service Data Manually Occasionally you may need to add service data information manually in the Management Software. For example, if your PDA stops working and you need to record that a coin collection was taken. 1. 2. 3. 4. 5. 6. 61 Select the Specific Machine option, and choose a machine name from the drop-down list. Check the Create New Service Data checkbox. The bottom half of the window displays the Create new service data: options.
Service Data Deleting Service Data 1. Select service data to be deleted by singleclicking on the appropriate service data on the grid. Click on Delete Service 2. 3. Data. Click on OK to close the confirmation window. Important: You will not be given a warning to complete this action, however you will receive a confirmation that the action has been successfully completed.
Reports 63
Reports Overview The Management Software provides an extensive selection of reporting options to help you track your machine setup and service data, audits, and exceptions. Reports can be previewed on the screen, printed, or exported to a separate file for use within a third-party program. It is assumed that if you are using a third-party software to analyze the Management Software reports that you will build/supply the interfaces necessary for the information to be displayed in a meaningful way.
Reports The following table describes the types of reports that can be created. See Appendix for a complete listing of report types. Option Setup Reports Exception Reports Audit Reports Service Data Reports Description Creates a report based on an Existing Washer or Dryer Template, Comprehensive Machine Listing, or Machines Deviating from Templates. Creates a report detailing all Machine Exceptions or Exceptions per Machine.
Reports Exporting Reports Previewed reports can be exported to a separate file for use within a third-party software program. It is assumed that if you are using third-party software to analyze the Management Software reports that you will build/supply the interfaces necessary for the information to be displayed in a meaningful way. 1. 2. 3. Select the type of report to be created and choose to Preview it on the Screen. The report will open inside a separate window. Click on the Export button.
Reports Printing Reports Before printing a Report, verify the correct location is selected from the Location: drop-down list. 1. Click on Reports. The Whirlpool ADVANTECH Reports dialog box appears. 2. Click on the check boxes to select which type of report, or reports, you wish to create. If no report data is available for a selected report, a warning window will be displayed at the time of previewing or printing.
Reports NOTES: 68
Updating Control Board Firmware 69
Firmware Update Firmware Update Downloading Firmware to PDA 1. 2. 3. 4. Whirlpool Corp makes critical updates to embedded control programming available to users of the product. Updates can be performed on previously installed units using properly programmed PDAs & the ADVANTECH™ Back Office Software installed on a PC: (Whirlpool Pt# 8524744B) PDA devices need to operate on a Palm® OS of 3.5.0 to 4.0.0 Firmware must be downloaded from the Internet at: www.cltpsc.whirlpoolcorp.
Firmware Update 12. Select Process ISP. 13. Then select Yes. 14. Check the box: Include ISP File 15. Press the Hot Sync button on the cradle or the cable to sync the computer with the PDA. 16. Click on OK after the ISP File is downloaded Installing Firmware On a Machine 1. Unlock, open and remove the metercase access door. Push and hold the service switch until the process is complete. 2.
Firmware Update 4. On the PDA, open the ADVANTECH™ application by tapping on the icon shown. 5. Choose Select Location, and then pick the appropriate location from the list. 6. Choose UTILITIES, and then select Re-program. 7. Aim the PDA’s IR beam into the IR receiver on the machine, located just to the right of the cents position in the display (circled in the display below). 8.
Firmware Update NOTES: 73
Firmware Update NOTES: 74
Appendix 75
Appendix Passwords and IDs The following table outlines the Passwords and IDs required when using the Management and Handheld Software. Password/I D Description Entered When? Owner ID Used to prevent unauthorized access to your ADVANTECH™ commercial laundry products by any PDA that has not been synced with your copy of the Management Software. Manageme nt Password Used to prevent unauthorized access to the Management Software on the PC.
Appendix Backing Up the Management Software Periodically you should backup your Management Software to protect your data from accidental loss in the event of a PC failure. Before beginning a backup, ensure that you have enough diskettes, or other media, to accommodate your backup data. Due to the large size of the database files that are backed up, it is recommended that backups be to a CD or tape drive. All files that should be backed up have a .
Appendix Reinstall Procedures If the Management Software ever becomes corrupted, or if the Owner or Management Password is lost, the Management Software must be reinstalled. Important: Reinstalling the Management Software will cause you to lose all of your audit data – unless you have recently backed up that information. Before you reinstall the Management Software, you need to uninstall the current version and delete an additional file from your hard drive. To uninstall: 1.
Appendix Now you can reinstall the Management software. Do this by following the installation instructions on page 9 of this manual. Note: This will not delete DCOM95. Windows® 95 users DO NOT need to reinstall the DCOM95 file before reinstallation! Audit Discrepencies Message Appearing in Audit Reconciliation Problems Window Coin 1 Counts: current vs. previous audit Coin 2 Counts: current vs. previous audit Topoff Counts: current vs. previous audit Cycle Counts: current vs.
Appendix Possible Exceptions Exception AC power off AC power on Audit table lost Coin drop 1 pulse too short Coin drop1 pulse too long Coin drop2 pulse too long Coin drop2 pulse too short Drain time too long Factory reset Fill time too long Fill time too short Free vend given during service routine Internal backup table bad Internal main table bad Internal table lost Invalid owner ID Manual back in service Manual out of service Cause Unplugged or AC failed Plugged in or AC turned on N/A Bad coin, fishing
Appendix Report Types Below are examples of reports that can be generated from each of the four categories of reports in the Management Software.
Appendix Category: Exception Reports • Comprehensive Exception List • Exceptions per Machine Category: Audit Reports • Last Audit per Machine • Audit Data per Machine • Audit Data per Location • Audit Cycle Histograms • Audit Data per Service Person 82
Appendix Category: Service Data Reports • Service Data per Machine • Service Data per Location 83
Appendix Exporting Reports Reports can be exported to the following file formats: • • • • • • • • • • • • • • • • • • • • • • • • • • Character-separated values Comma-separated values (CSV) Crystal Reports (RPT) Data Interchange Format (DIF) Excel 2.1 (XLS) Excel 3.0 (XLS) Excel 4.0 (XLS) Excel 5.0 (XLS) Excel 5.0 (XLS) (Extended) Excel 7.0 (XLS) Excel 7.0 (XLS) (Extended) Excel 8.0 (XLS) Excel 8.0 (XLS) (Extended) HTML 3.0 (Draft Standard) HTML 3.2 (Extended) HTML 3.
Appendix NOTES 85
Appendix NOTES 86
Troubleshooting Information 87
Troubleshooting If you experience problems with the software, consult this list for troubleshooting tips. • Problem Connection between PDA and laundry machine fails. • • • PDA appears to be locked up. • • • Solution Check position (angle should be 90 degrees)and distance of PDA in relation to infrared sensor on laundry machine. Make sure there isn’t any bright light interfering with the infrared connection. Use your hand to shade the sensor.
Glossary 89
Glossary Access Control Password – Password used in conjunction with the Owner ID to protect laundry machines from unauthorized PDA access. Aux Device – SMART Card, network device, or other. Coindrop – Coindrops have slots into which coins are deposited one at a time. Coinslide – Coinslides hold coins on a sliding device that is pushed in to deposit money into the machine. Cradle – Device used to connect PC with PDA. Cumulative Audit – Cycle and vend history tracked over the life of a machine.
Glossary Installation Directory – Location on PC where Management Software resides. The default installation directory is C:\Program Files\Advantech\Whirlpool Advantech. Interval Audit – Cycle and vend history that is tracked from the time of the last machine audit. Management Password – Password used to access the Management Software. Open-Access Mode – Initial mode of the Handheld Software on the PDA. Offers a limited number of utilities to be performed.
Glossary NOTES: 92
Index 93
Index A Audits Uploading ....................................... 55 Viewing........................................... 55 B Backups ............................................. 82 C Contact Information............ See Support Cumulative Audits ............................................. 55 D Dryer Templates............. See Templates E End cycle............................................ 50 Exceptions Creating.......................................... 66 Deleting .......................................
Quick Reference 95
Quick Reference ADVANTECH™ System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them when they go to retrieve machine audits. ADVANTECH™ System Quick Reference Sheet Whenever coin collections are taken from laundry machines an audit should be taken using a PDA equipped with ADVANTECH™ Handheld Software. Starting the Handheld Software and Logging In 1. 2. Make sure the Palm™ handheld is turned on.
Quick Reference ADVANTECH™ System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them when they go to retrieve machine audits. ADVANTECH™ System Quick Reference Sheet Aiming the PDA (continued) Aim the handheld much like you would aim a TV remote control. Be sure to hold the PDA at a ninety-degree angle to the machine’s control panel. To ensure successful data transmission, make sure the distance between the PDA and the machine is six inches or less.
Quick Reference — U.S.A. — One-stop number for commercial laundry support: 1-800-no-belts (1-800-662-3587) INTERNET SUPPORT FIND AUTHORIZED COMMERCIAL LAUNDRY ROUTE OPERATORS OR DISTRIBUTORS Commercial Laundry Link: www.coinop.com/route www.coinopcom/distributor 1-800-no-belts (1-800-662-3587) > OPTION 3 FIND AUTHORIZED SERVICER 1-800-no-belts (1-800-662-3587) > OPTION 2 ALL USERS For access to Wiring Diagrams, Installation Instructions, Parts Lists Go to the TRADE PARTNER SUPPORT CENTER: www.cltpsc.
Support and Contact Information Archway Part No. CWLL086A Whirlpool Part No.
