User Manual Part 1

23
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse been blown or has the circuit
breaker been tripped? Replace the fuse or reset the circuit.
■ Is the appliance wired properly? See Installation
Instructions provided with your oven.
Oven will not operate
■ Is the door completely closed? Firmly close door.
■ Is the electronic oven control set correctly? See
“Microwave Oven Control” section.
■ Is the Child Lock set? See “Child Lock” section.
■ Is the Learning Mode activated? See “Learning Mode”
seciton.
■ Is the magnetron working properly? Try to heat 1 cup (250
mL) of cold water for 2 minutes at 100% cooking power. If
water does not heat, contact a Sears trained repair specialist.
See back cover.
Touch screen does not take command, or takes wrong
command
■ Try using fingertip or fingernail. See “Display/Touch Screen”
section.
Oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place? Make sure turntable is
correct-side up and is sitting securely on the turntable
support. See “Turntable” section.
■ Is the turntable support operating properly? Remove
turntable. Remove and replace turntable support. Replace
turntable. Put in 1 cup (250 mL) of water, then restart oven. If
still not working, contact a Sears trained repair specialist. See
back cover. Do not operate the oven without turntable and
turntable support working properly.
Turntable rotates in both directions
■ This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
■ Is the display showing an “Oven Status” screen, with a
letter/number code and instruction to inform Sears? The
oven has detected an internal problem. It has run a self-
checking program and displayed the error. Contact a Sears
trained repair specialist. See back cover.
Display shows time countdown, but oven is not
operating
■ Is the Kitchen Timer in use? See “Kitchen Timer” section.
■ Is the Learning Mode in use? See “Learning Mode” section.
Tones are not sounding
■ Are tones turned off? See “Tones” section.
Steam is coming from the vent grille
■ Some steam is normal.
Fan running slower than usual
■ Has the oven been stored in a cold area? The fan will run
slower until the oven warms up to normal room temperature.
Cooking times seem too long
■ Is the cooking power set properly? See “Cooking Power”
section.
■ Are large amounts of food being heated? Larger amounts
of food need longer cooking times.
■ Is the incoming voltage less than specified in the
“Microwave Oven Safety” section? Have a qualified
electrician check the electrical system in the home.
Radio or TV Interference
■ Is the microwave oven plugged into the same outlet? Try a
different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.