Specifications

43
5.5 Troubleshooting Using the “Get Configuration” Command
Button
Table 6 shows the error messages that can occur and corrective procedures when the “Get Configuration”
command button is used.
Table 6
“Get Configuration” Error Messages
USB CONFIG
LED
Message Trouble Description Corrective Procedure
Error: No splitters
were detected.
Display retrieved
configuration
anyway? Yes or No.
After pressing the system
reset button on the SP4-
TZC, the SP4-TZC could
not detect any SP4-APS
splitters on the network.
Check the connection and polarity between
the SP4-TZC RS485 COM Port and the first
SP4-APS splitter.
Perform the steps listed in Section 5.1.1
“Resetting the Network Configuration (SP4
Telzone Programmer Software not used)” on
Page 37 or Section 5.1.2 “Resetting the
Network Configuration (Using the SP4
Telzone Programmer Software ” on Page 38.
Error: Detected a
number of splitters
mismatch with the
Zone Controller
configuration.
Display Zone
Controller
configuration
anyway? Yes or No.
The SP4-TZC detected a
mismatch with the
number of SP4-APS
splitters detected on the
network.
Check RS485 connection and polarity
between each SP4-APS splitter on the
network.
Perform the steps listed in Section 5.1.1
“Resetting the Network Configuration (SP4
Telzone Programmer Software not used)” on
page 37 or Section 5.1.2 “Resetting the
Network Configuration (Using the SP4
Telzone Programmer Software ” on Page 38.
Error: Detected an
“Audio Class of
wiring” mismatch
with the Zone
Controller
configuration.
Display Zone
Controller
configuration
anyway? Yes or No.
The SP4-TZC detected a
mismatch with the “Class
of Wiring” on one or
more SP4-APS splitters
on the network.
Check that all SP4-APS splitters on the
network have the same setting on the “Class
of Wiring” switch..
Perform the steps listed in Section 5.1.1
“Resetting the Network Configuration (SP4
Telzone Programmer Software not used)” on
page 37 or Section 5.1.2 “Resetting the
Network Configuration (Using the SP4
Telzone Programmer Software ” on Page 38.
Blinking
Error: Detected an
“Audio Class of
wiring” and “Number
of Splitters”
mismatch with the
Zone Controller
configuration.
Display Zone
Controller
configuration
anyway? Yes or No.
A mismatch with the
“Class of Wiring” on one
or more SP4-APS
splitters on the network.
A mismatch with the
number of SP4-APS
splitters detected on the
network.
Check that all SP4-APS splitters on the
network have the same setting on the “Class
of Wiring” switch.
Check RS485 connection and polarity
between each SP4-APS splitter on the
network.
Perform the steps listed in Section 5.1.1
“Resetting the Network Configuration (SP4
Telzone Programmer Software not used)” on
page 37 or Section 5.1.2 “Resetting the
Network Configuration (Using the SP4
Telzone Programmer Software ” on Page 38.