Specifications

151117
Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
• All new fire products manufactured by Silent Knight after September 1, 1997 have a lim-
ited warranty period of 18 months from the date of manufacture against defects in materi-
als and workmanship. See limited warranty statement for details.
• This limited warranty does not apply to those products that are damaged due to misuse,
abuse, negligence, or have been modified in any manner whatsoever.
Repair and RA Procedure
• All products that are returned to Silent Knight for credit or repair require a RA (Return
Authorization) number. Call Silent Knight Customer Service at 800-446-6444 or 612-493-
6435 between 8:00 A.M. and 5:00 P.M. CST, Monday through Friday to obtain a return
authorization number. Silent Knight Technical Support is available at 800-328-0103
between 8:00 A.M. and 6:00 P.M. CST, Monday through Friday.
• RA number must be prominently displayed on the outside of the shipping box. See return
address example under Advanced Replacement Policy.
• All products returned to Silent Knight must be sent freight pre-paid. After product is pro-
cessed, Silent Knight will pay for shipping product back to customer.
• Return the Silent Knight product circuit board only. Products that are returned in cabinets
will be charged an additional $20 to cover the extra shipping and handling costs over
board only returns. Do not return batteries. Silent Knight has the authority to determine if
a product is repairable. Products that are deemed un-repairable will be returned to the cus-
tomer.
• Product that is returned that has a board date code more than 18 months from date of man-
ufacture will be repaired and the customer will be assessed the standard Silent Knight
repair charge for that model.
• A detailed description of the problem should be included with each return.
Advanced Replacement Policy
• Silent Knight offers an option of advance replacement for fire product printed circuit
boards that fail during the 18 month warranty period.
• For advance replacement of a defective board call Silent Knight at 800-446-6444 or
612-493-6435 to obtain a RA (Return Authorization) number and request advanced
replacement.
• Customers must use a MasterCard or Visa credit card to get an advance replacement.
• A new or refurbished board will be shipped to the customer. The customer will initially be
billed for the replacement board but a credit will be issued after the repairable board is
received at Silent Knight.
• The defective board must be returned within 30 days of shipment of replacement board for
customer to receive credit. No credit will be issued if the returned board was damaged due
to misuse or abuse.