User Manual
37DEALING WITH COOKING PROBLEMS
DEALING WITH COOKING PROBLEMS
PROBLEM CAUSES REMEDY
Uneven cooking • Incorrect shelf position • Select shelf suitable for cooking function. See 
cooking function tables in cooking guide
• Oven tray too large • Experiment with other trays or dishes
• Trays not centralised • Centre trays
• Air flow in oven uneven • Rotate food during cooking
• Grill dish affecting thermostat • Remove grill dish from oven on bake modes
Baked products too 
brown on top 
• Oven not preheated • Preheat oven
• Baking tins too large for the recipe • Use correct size tins
• Baking tins not evenly spaced • Stagger baking tins at least 3cm between tins and 
oven walls
• Products not evenly sized or 
spaced on trays
• Make into same size and shape, and spread evenly 
over trays
• Baking temperature too high • Lower the temperature
Baked products too 
brown on bottom
• Baking tins too large for the recipe • Use correct size tins
• Baking tins are a dark metal or glass • Change to shiny, light tins or lower the temp 
by 10°C
• Food too low in the oven  • Cook one shelf higher
• Oven door opened too frequently 
during baking
• Don’t open the door until at least half the cooking 
time has passed
• Baking temperature too high • Lower the temperature
• Grill dish affecting thermostat • Remove grill dish from oven on bake modes
Cakes have a 
cracked thin crust
• Baking temperature too high • Lower the temperature
• Food too high in oven • Cook one shelf lower
• Cake batter over mixed  • Mix just long enough to combine ingredients
• Pan too deep • Check size of pan
• Baking pans dark • Change to shiny pans
Baked products are 
pale, flat and   
undercooked
• Baking temperature too low • Raise the temperature
• Food too low in oven • Cook one shelf higher
• Baking time too short • Increase the cooking time
• Incorrect size tin  • Use the correct size tin
Cakes fallen in the 
centre
• Baking temperature too low • Raise the temperature
• Baking time too short • Increase the cooking time
• Proportions of ingredients incorrect • Check recipe
• Door opened too early in baking • Do not open door until the last quarter of 
cooking time
Roast meat, 
potatoes not 
browning in fan oven
• Poor air circulation  • Elevate food onto a rack to allow air circulation
• Grill dish affecting thermostat • Remove grill dish from oven on bake modes
• Juices running out of meat  • Do not pierce meat with a fork
Grilled meats 
outside is 
overcooked and 
centre is raw
• Grill at lower insert position
Grilled chops and 
steaks curling
• Cut into fat every 2cm
The steam cooking 
does not operate
• There is no water in the tank • Fill the water tank
• Limescale is obstructing the hole • Check the steam outlet opening and remove 
the lime
It takes more than 
three minutes to 
empty the water 
tank or the water 
tank leaks from the 
steam outlet
• There are lime deposits in the 
appliance
• Check the water tank and refer to the chapter on 
Cleaning the water tank
Steam and 
condensation settle 
on the food and in 
the appliance
• The dish has been left in the oven 
for too long
• Do not keep the dishes in the appliance for longer 
than 15-20 minutes after the cooking ends










