User Manual

40 41TROUBLESHOOTING TROUBLESHOOTING
Cooktop
PROBLEM POSSIBLE CAUSE SOLUTION
Heating
elements not
working
• Power not
switched on
• Check cooktop
is plugged in and
power is on
• Controls
incorrectly set
• Check correct
knob turned for
element
• Household fuse
blown
• Replace household
fuse. If the fuse
continues to
blow, contact the
Service Centre
Benchtop
becoming too
hot and/or
beginning to
discolour
• Wrong type of
cooking pot
• Make sure bases
are not concave
• Pot may
overhang the
cooktop
• Place pot on centre
of element so
that it does not
overhang
• Pot is too large • Use a smaller pot
Food taking
too long to
cook
• Pot base is
not flat
• Make sure pot base
is flat or slightly
convex
• Pot may be
off centre
• Centre pot over
element making
sure it does not
overhang the
cooktop
• Need to use a
larger element
• Move pot to a
larger element
• Using a round
based wok
• Use a flat based
wok on electric
cooktops
• Controls are
incorrectly set
• Check controls
are set correctly
and increase if
necessary
Cannot
simmer food
• Control set
too high
• Turn control to
lower setting
• Element
too large
• Use a smaller
element
Elements
giving off
smoke or
odours when
first used
• Protective oils
being removed
in first cooking
• Do not worry,
this is normal
Glass surface
becomes
milky white
when pot is
removed
• Base of pot
is concave
• Use a flat
based pot
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
• For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on:
Australia: 1300 363 640
(Australia – Centre is open 8.00am – 5.00pm Monday –
Friday Eastern Standard Time).
New Zealand 0800 436 245
(New Zealand – Centre is open 8.00am – 5.00pm Monday
– Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
TROUBLESHOOTING
Oven
PROBLEM POSSIBLE CAUSE
Oven or grill
not working
• Time of day not set.
• Power not turned on.
• Controls are incorrectly set.
• Oven is in ‘Demo’ mode, refer to Using your oven section.
• Household fuse has blown or power supply is off.
NOTE: If the household fuse continues to blow, call the Customer Care Centre.
• Child-proof oven lock is activated. ‘LOCKED’ is displayed when control is
touched. (Refer to Using your oven section)
Oven light
not working
• Light may be turned off at control panel.
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Customer Care Centre.
Oven not heating enough • Foil or trays on bottom of oven.
• Timer is in “AUTO” mode. (Refer to timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues to blow, call the Customer Care Centre.
Clock flashing
on display
• Reset time of day and any cooking functions you were using.
Unit smoking
when first used
• Protective oils being removed.
Condensation
build up
• Reduce the amount of water used in cooking. (Sometimes condensation is
normal)
Door cannot be replaced
after removal
• Stirrup not engaged properly.
Pyrolytic cycle not working • All accessories must be removed from the ovens.
Functions and temperature
appear on display but oven does
not work
• Oven is in ‘Demo’ mode, refer to Using your oven section.
When the door is open the fan
stops (underbench only)
• This is a function of the power board to help reduce the blast of air when
opening the door.
When a non fan mode is selected
the fan starts
• Most oven modes have a fast heat up function that uses the fan, fan element
and top (boost) elements. Auto fast heat up can be overridden by selecting a
temperature of 120°C or less, allowing the function to start, then increasing the
temperature to the desired level.
The light stays on when the door
is closed
• An oven function has been selected.
• The light has been turned on at the control panel.
The light does not turn *ON*
when the door is opened
• Oven light may need replacing.
NOTE: Only authorised personnel should carry out servicing.