Warranty

WHL-008 Rev. 7.30.14
7. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or
good plumbing and electrical trade practices; or failure to operate and maintain the water heater in accordance with the manufacturer’s provided
instructions.
8. Failure or performance problems caused by improper sizing of the water heater, expansion device, or piping.
9. Damages, malfunctions, or failures resulting from improper installation or failure to operate the water heater at pressures not exceeding the
working pressure shown on the rating plate.
10. Failure to operate the water heater in an open system, or in a closed system with a properly sized and installed thermal expansion tank.
11. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
12. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
13. Failure of the heater due to the accumulation of solid materials, lime deposits, or water quality contrary to the manufacturer’s provided
instructions. WATER CHEMISTRY REQUIREMENTS – Sodium less than 20mGL. Water pH between 6.0 and 8.0. Hardness less than 7 grains. Chlorine
concentration less than 100 ppm.
14. Any damages, malfunctions, or failures resulting from the use of dielectric unions.
15. Components of the water heater that are not defective, but must be replaced during the warranty period as a result of reasonable wear and
tear.
16. Production of noise, taste, odors, discoloration, or rusty water.
17. Damages, malfunctions, or failures caused by subjecting the tank to pressures greater than those on the rating label.
18. Water heaters moved from the original installation location.
19. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine if the water heater is “in-warranty” (that is, within the applicable warranty
period) by reviewing a copy of the original sales receipt. You must present a copy of the original sales receipt for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from whom the water heater was purchased (or the installer) for assistance. Be prepared
to provide the retailer or installer with a copy of your original receipt, complete model and serial numbers, and the date of installation of your
water heater, in addition to explanation of your water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage by Westinghouse claims department personnel. All alleged defective or
malfunctioning parts must be returned to Westinghouse via the local distribution channels where original purchase was made. NOTE: Any parts or
heaters returned to Westinghouse for warranty analysis will become the property of Westinghouse and will not be returned, even if credit is
denied. If all warranty conditions are satisfied, Westinghouse will provide replacement parts to the retailer.
If you have questions about the coverage of this warranty, please contact Westinghouse customer service at the phone number stated below:
1-774-417-6000
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery expenses, or administrative fees incurred by the purchaser in repairing or
replacing the water heater or part(s). This warranty does not extend to labor costs beyond the coverage specified in this warranty document. All
such expenses are your responsibility.
LIMITATIONS OF YOUR WESTINGHOUSE WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT,
CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM WESTINGHOUSE’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE
PURCHASER SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR
DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF WESTINGHOUSE TO MEET ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING THE
OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON WESTINGHOUSE. UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER OF WESTINGHOUSE. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your Westinghouse warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you. These are the only written warranties applicable to the
Indirect Water Heater manufactured and sold by Westinghouse. Westinghouse neither assumes nor authorizes anyone to assume for it any other obligation or
liability in connection with said Indirect Water Heaters. Westinghouse reserves the right to change specifications or discontinue models without notice.