User Manual

22 www.westinghouse.com
8. TROUBLESHOOTING
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is not
making any ice.
• Ice maker is turned o.
• Refrigerator is not connected to
water line or water valve is not
open.
• The water supply line is kinked.
• The water filter is not seated
properly.
• The water filter may be clogged
with foreign material.
• Turn on ice maker. For the fresh food ice maker,
press ice maker on-o button once.
• Connect the unit to the household water supply and
ensure the water valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to seat
it fully into the locked position.
• If water dispenses slowly or not at all, or if the filter
is six months old or older, it should be replaced.
Ice maker is not
making enough ice.
• Ice maker is producing less ice
than you expect.
• The water filter may be clogged
with foreign material.
• The water supply line is kinked.
• Water pressure is extremely low.
Cut-o and cut-on pressures are
too low (well systems only).
• Reverse osmosis system is in
regenerative phase.
• The ice maker will produce approximately 1 kg of ice
every 24 hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter
is six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Have someone turn up the cut-o and cut-on
pressure on the water pump system (well systems
only).
• It is normal for a reverse osmosis system to be below
137 kPa (20 psi) during the regenerative phase.
Ice cubes are freezing
together.
• Ice cubes are not being used
frequently enough or interruption
of power for prolonged time.
• Ice cubes are hollow (shells of ice
with water inside). The hollow
cubes break open in the bin and
leak their water onto existing ice,
which causes it to freeze together.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does
not get enough water. This is usually the result of
a clogged water filter or restricted water supply.
Replace the water filter and if the condition still
occurs, check to see if the water valve is not turned
on all the way or if there is a kinked water supply
line.
Dispenser (Ice & Water)
Dispenser (Ice & water)
not dispensing ice.
• There is no ice in the bin to be
dispensed.
• The refrigerator doors are not
completely closed.
• Dispenser paddle has been
pressed too long and the
dispenser motor has overheated.
• See the “Ice maker is not making any ice” section.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about
three minutes and then ice can be dispensed.
Ice dispenser is
jammed.
• Ice has melted and frozen around
auger due to infrequent use,
temperature fluctuations, and/or
power outages.
• Ice cubes are jammed between ice
maker and back of ice container.
• Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper
position. When new ice is made, dispenser should
operate.
• Remove ice cubes that are jamming the dispenser.
Dispenser (Ice & Water)
Dispenser (Ice & water)
not dispensing water.
• Water filter not seated properly.
• Water filter is clogged.
• Household water line valve is not
open.
• Remove and reinstall the water filter. Be sure to
rotate it to the right until it stops and the grip end
is vertical.
• Replace filter cartridge. Be sure to rotate it to the
right until it stops and the grip end is vertical.
• Open household water line valve. See CONCERN
column AUTOMATIC ICE MAKER.