Use and Care Manual
LP-436 Rev. 5.2.18
31
PROCEDURES FOR WARRANTY SERVICE REQUESTS
For HTP Warranty Service:
Any claim for warranty assistance must be made immediately upon nding
the issue. First, please consult the HTP Warranty Wizard (http://www.
htproducts.com/Warranty-Wizard.html) to check warranty eligibility. You
may also contact HTP Technical Support at 1-800-323-9651 for questions or
assistance. Warranty coverage requires review and approval of the issue with
HTP Technical Support or through the Warranty Wizard prior to a full unit
replacement. Any claim for warranty reimbursement will be rejected if prior
approval from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product – Typically a copy of
the invoice from the installing contractor, the receipt of the purchase of the
product, or an original certicate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas red products, a picture of the venting, including how it exits
the building
All claims will be reviewed by HTP within three (3) business days. If additional
information is required and requested by the HTP Claims Department you will
have thirty (30) days to provide it. When all requested information is provided
HTP will respond within three (3) business days. The claim will be automatically
closed if requested information is not provided within thirty (30) days. Claims
will not be reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) eld scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional days
for product testing. NOTE: Any components or heaters returned to HTP
for warranty analysis will become the property of HTP and will not be
returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd., New
Bedford, MA, 02745, Attention: Warranty Service Department, 1(800) 323-
9651.
For Westinghouse Warranty Service:
Any claim for warranty assistance must be made promptly. Determine if
the water heater is “in-warranty” (that is, within the applicable warranty
period) by reviewing a copy of the original sales receipt or warranty
registration. The Owner must present a copy of the original sales receipt
or warranty registration for a warranty service request.
If the water heater is “in-warranty”, contact the retailer from whom the
water heater was purchased (or the installer) for assistance. Be prepared
to provide the retailer or installer with a copy of the original receipt,
complete model and serial numbers, and the date of installation of the
water heater, in addition to explanation of the water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage by
Westinghouse claims department personnel. All alleged defective or
malfunctioning components must be returned to Westinghouse via the
local distribution channels where original purchase was made. NOTE:
Any components or heaters returned to Westinghouse for warranty
analysis will become the property of Westinghouse and will not be
returned, even if credit is denied. If all warranty conditions are satised,
Westinghouse will provide replacement components to the retailer.
For questions about the coverage of this warranty, please contact
Westinghouse at the following phone number: 1-774-417-6000.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery
expenses, or administrative fees incurred by the purchaser in repairing or
replacing the water heater or part(s). This warranty does not extend to any
labor costs incurred by any person as a result of the repair, replacement,
removal, or reinstallation of a water heater or any component thereof. All such
expenses are your responsibility.
LIMITATIONS OF YOUR WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT
OR TORT, WHETHER OR NOT ARISING FROM THE MANUFACTURER’S
NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE PURCHASER
SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF
ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL
DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE,
LOST PROFIT OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY
FAILURE OF THE MANUFACTURER TO MEET ANY OBLIGATION UNDER
THIS AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING
THE FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL
BE BINDING UPON THE MANUFACTURER. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF THE MANUFACTURER. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE
FOR THE BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your warranty gives you specic legal rights, and you may also have other
rights that vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages so this limitation or
exclusion may not apply to you.
These are the only written warranties applicable to the Commercial Glass-
Lined Direct Fired Gas Water Heater. The manufacturer neither assumes
nor authorizes anyone to assume for it any other obligation or liability in
connection with said Commercial Glass-Lined Direct Fired Gas Water Heaters.
The manufacturer reserves the right to change specications or discontinue
models without notice.