User's Manual
Table Of Contents
- WD® Service and Support
- WD Guardian Services
- Important User Information
- Product Overview
- Connecting the Server and Getting Started
- Managing the WD Sentinel Server (Dashboard)
- Setting up WD Sentinel Server & Connecting Computers
- Accessing the Dashboard
- Tips for Performing Dashboard Tasks
- Adding a User Account
- Performing Dashboard Tasks
- Using the Home Page
- Managing User Accounts
- Managing Devices
- Managing Storage
- Monitoring Applications
- Monitoring System Health and Alerts
- Updating Software
- Managing Server Settings
- Shutting Down and Rebooting the Server
- Managing Storage on the WD Sentinel Server
- Using the WD Sentinel Server’s Features
- Using the Launchpad (Internal Users)
- Accessing Shared Folders Over Your Network
- Accessing Computers and Shared Folders Remotely
- Backing up (Windows PC)
- Backing up with Time Machine (Mac)
- Recovering/Restoring (Windows PC)
- Recovering/Restoring (Mac)
- Backing up your WD Sentinel Server
- Recovering a WD Sentinel Server Image or Resetting the Boot Drives to Factory Defaults
- Best Practices
- Troubleshooting
- Regulatory and Warranty Information
- Appendix
- Index
TROUBLESHOOTING
76
WD SENTINEL DS5100/DS6100
ADMINISTRATOR AND MAINTENANCE GUIDE
Boot Drive
<Drive Name>
Over Temp
The operating system (OS) boot
drive has exceeded the normal
operating temperature.
Check the airflow around your
device and the system fan
operation.
Boot Volume
Degraded
One of the operating system (OS)
drives has failed. The system will
operate but in a degraded state.
Replace the identified boot drive.
• Access the Dashboard (See
“Accessing the Dashboard” on
page 25.)
• Click Monitor on the navigation
bar.
• Check Internal Storage>Boot
Drive area to review the status of
your drive.
• Obtain and install a comparable
boot drive.
Capacity Low Available disk space is low. Storage capacity on your device is
low. You will need to add additional
drives to expand the device
storage.
Drive Count Displays the number of drives
currently on your device.
The total drive count in the system.
This includes the boot drive(s) and
the data drives.
Drive Failed One of the data drives failed. Your data drives are currently
running in RAID protection mode.
Replace the failed drive.
• Access the Dashboard (See
“Accessing the Dashboard” on
page 25.)
• Click Monitor on the navigation
bar.
• Check Internal Storage>Data
Drive area to review the status of
your drive.
• Obtain and install a comparable
data drive.
Drive Over Temp The data drive has exceeded the
normal operating temperature.
Check the airflow around your
device and the system fan
operation.
Ethernet
<port #>
Disconnected
Ethernet port 1 or port 2 is
disconnected.
Reconnect the ethernet cable to
the identified port.
Fan Failed The system’s primary fan (DS5100/
DS6100) or the CPU fan (DS6100)
has failed.
The primary or CPU fan has failed.
Replace the applicable failed fan.
Imminent Drive
Failure
S.M.A.R.T early detection found a
premature drive failure condition on
one of the data drives.
Replace the defective drive as soon
as possible to stop RAID from
going into a degraded state.
LCD Description Troubleshooting