User Manual

THE DASHBOARD AT A GLANCE
26
MY CLOUD USER MANUAL 
2. Click Support to display the following page:
If a problem occurs with the My Cloud device, WD Technical Support needs information about
your device to troubleshoot and determine the best solution. There are two ways to get your device
information and request support:

Run a system report and send it to WD automatically.

Create a system report manually and send it to WD.
The Support page is also where you can help improv
e WD products by participating in the Product
Improvement Program.
Requesting Automated Support
In the Request Automated Customer Support section:
1. Click the Pri
vacy Policy link to review WD's privacy policy.
2. Click the Attach my d
evice’s diagnostic report and request support check box.
3. Click the Requ
est Support button.
Creating and Saving a System Report
1. In the Create and Save System Report section, click Create and Save. This saves the file to
your computer.
2. If desired, email the report to
WD Technical Support.
Product Improvement Program
Participating in WD’s Product Improvement Program helps us improve our products. Use the
following steps to participate in the Product Improvement Program.
1. In the Product Improvement Program area, review the
information on the screen.
2. Click the toggle button to turn on
the Product Improvement Program.