User Manual

THE DASHBOARD AT A GLANCE
27
MY CLOUD USER MANUAL 
2. Click Support to display the following page:
If a problem occurs with the My Cloud device, WD Technical Support needs information
about your device to troubleshoot and determine the best solution. There are two ways to
get your device information and request support:

Run a system report and send it to WD automatically.

Create a system report manually and send it to WD.
The Support page is also where you can help improve WD products
by participating in the
Product Improvement Program.
Requesting Automated Support
In the Request Automated Customer Support section:
1. Click the Priv
acy Policy link to review WD's privacy policy.
2. Click the Attach my de
vice’s diagnostic report and request support check box.
3. Click the Request Supp
ort button.
Creating and Saving a System Report
1. In the Create and Save System Report section, click Create and Save. This saves the
file to your computer.
2. If desired, email the report to WD Technical Support.
Product Improvement Program
Participating in WD’s Product Improvement Program helps us improve our products. Use
the following steps to participate in the Product Improvement Program.
1. In the Product Improvement Program area, review the information on the screen.
2. Click the toggle button to turn
on the Product Improvement Program.