Administrator’s Manual 0450-0458 Rev.
About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. Copyright © 2006 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
Table of contents Administrator programming: An introduction......................................................................................................A.1 Administrator duties .....................................................................................................................................................................................A.1 Feature Phone overlays .....................................................................................................................
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IVX S-Class Administrator’s Manual Administrator programming: An introduction Administrator programming: An introduction You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while the system is operating). Read the S-Class User’s Guide first. Programming features require a clear understanding of user interface and application.
Administrator programming: An introduction IVX S-Class Administrator’s Manual • Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key toggling between calls. • Conference calling — Includes two conference bridges, and a conference may contain up to four parties, so the IVX S-Class system can support two conferences of four parties each. Analog phones on the system also may initiate conferences.
IVX S-Class Administrator’s Manual Administrator programming: An introduction Feature Phone overlays Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order ™ additional overlays, visit the DESI Web site at www.desi.com. You can also download the free ® Windows -based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, please consult the DESI Web site.
Administrator programming: An introduction IVX S-Class Administrator’s Manual System programming overview The following menus show the programming functions available on S-Class systems. For S-Class with four-port or two-port voice mail, see the first menu; for S-Class with Integrated Answering Machine, refer to the second menu.
IVX S-Class Administrator’s Manual Administrator programming: An introduction Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #). To... Press ... Enter # Back up (i.e.
Administrator programming: An introduction IVX S-Class Administrator’s Manual System fixed numbering plan Numbers Generation II Generation I 0 1–16 100–131 132–139 199 0 1–16 100–123 124–129 199 290–299 1 300–489 500 520–529 560–580 590–594 600–699 300–309 Function Operator CO lines Digital extensions Analog extensions Overhead paging port Department numbers Guest/info mailboxes Broadcast mailbox Cascade mailboxes Feature codes MOH recordings System speed-dial Note: If unsure whether your IVX S-C
IVX S-Class Administrator’s Manual Administrator programming: An introduction Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
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IVX S-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password This will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. The default Administrator password is 4 5 6. Note: Be sure to write down the new password, and store it in a safe place.
Function 1: System parameters IVX S-Class Administrator’s Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either or ). 3. Enter a new date in an eight-digit format, including leading zeroes.
IVX S-Class Administrator’s Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed-dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.1).
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IVX S-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
Function 3: Extension programming IVX S-Class Administrator’s Manual 8. Trunk-to-trunk transfer — When enabled, this lets the station user initiate a trunk-to-trunk transfer. The user, while connected to a CO line, can press TRANSFER, dial an off-site number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Default: Disabled.
IVX S-Class Administrator’s Manual Function 3: Extension programming Function 37: RFID programming This function relates to ESI Presence Management only, and covers several steps needed to: • Program RFID tags. • Access scheduling. • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792).
Function 3: Extension programming IVX S-Class Administrator’s Manual 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done. ACC SCHED1 MON ALLOW: 900 5. Select AM or PM by pressing a scroll key. Press # to confirm.
IVX S-Class Administrator’s Manual Function 3: Extension programming Function 372: RFID tag number programming As described earlier in this document, each electronic key has an embedded unique RFID tag number. This function is used to associate each RFID tag number to an extension or mailbox for Personal Call Routing and presence indication (except mailboxes). If Personal Call Routing or presence indication is not desired but access control is required, enter 0 instead of an extension or mailbox number.
Function 3: Extension programming IVX S-Class Administrator’s Manual Function 373: View RFID tag number This is used to display tag numbers that are associated to extensions or mailboxes. You can only view tag numbers with this function. You cannot change any tag numbers or assignments. Enter the station or mailbox number to display, and then press #. If there’s an RFID tag number assigned to that extension or mailbox, it will appear.
IVX S-Class Administrator’s Manual Function 3: Extension programming Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2. Select the volume level by using the scroll keys. X211 FRONT DOOR VOLUME: 6 > Range: 1–8, with 8 as the highest. Default: 4. C.
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IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for IVX S-Class to consider the mailbox active.
Function 5: Voice mail programming IVX S-Class Administrator’s Manual Below is an example of a completed Programming Worksheet, showing the sequence of programming: 1. MB 300 302 2. Name Dana Literature 3. Type Guest Info 4. CF day 5. CF night X/MB/ID X/MB/ID Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–389. 2. Name — The mailbox name is used for the display, reports, and as a programming aid.
IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager.
Function 5: Voice mail programming IVX S-Class Administrator’s Manual Function 551: Station delivery options Programming of the station options, as shown below, can be performed by the Administrator. In addition, the user can change his phone number and pager number (but not phone or pager delay time). The phone number’s maximum length is 24 digits. 1. Phone 2. Pager 1. Number 2145556789 2145551234 2. Delay 30 0 3. Attempts 6 10 4. Interval 60 30 5. Quiet on 10:30PM 6.
IVX S-Class Administrator’s Manual Function 5: Voice mail programming Function 56: Cascade notification mailboxes Note: Not available on IVX S-Class with Integrated Answering Machine. In addition to individual mailbox paging, IVX S-Class can support up to 10 cascade notification mailboxes (520–529). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.
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IVX S-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record. Default: “Thank you for calling.
Function 6: Recording IVX S-Class Administrator’s Manual • Holiday main greeting (540) — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party’s extension, at any time, or please call back during regular business hours.” Note: While in holiday mode, the system follows night mode programming for call routing.
IVX S-Class Administrator’s Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector. Function 631: MOH source This selects the source for the system that will be played to callers on hold.
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IVX S-Class Administrator’s Manual SMDR Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).
SMDR IVX S-Class Administrator’s Manual CSV SMDR format The comma-separated value (CSV) format is readable from within Microsoft Excel® and other spreadsheet applications. Note: The CSV format does not support account codes (see page F.4). A CSV record is output for each completed call, and represented as follows (word-wrapped): Format: "T","MMDDYYYY","HHMMSS","HHMMSS","NNN","XXXXXXXXXX. . .XXX","CCCCCCCCCC. . .
IVX S-Class Administrator’s Manual SMDR Reporting conventions and rules • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. ESI systems don’t provide SMDR records for the following types of calls: – Incoming calls . . . • To the auto attendant that don’t leave the auto attendant. • Directly to a mailbox.
SMDR IVX S-Class Administrator’s Manual SMDR format when using account codes The account code will be output in the SMDR record in character positions 60 through 69, inclusive (compliant with Panasonic DBS SMDR format). A new line will be generated each time someone enters an account code (indicated below by “A”).
Index Access schedules, C.3 Administrator duties, A.1 Alphanumeric characters, entering, A.5 Broadcast mailbox, D.2 Day/night/holiday modes, A.7 Remote setting, A.7 Entering programming mode, A.3 ESI Presence Management, C.3 ESI Presence Management RFID Reader Parameters, C.6 Esi-Dex, B.3 System speed-dial, C.1 Functions Function 1 — System parameters, B.1–B.2 Function 371, C.3 Function 372, C.5 Function 373, C.6 Function 374, C.6 Function 5 — Voice mail programming, D.1–D.2 Function 6 — Recording, E.1–E.
Integrated Answering Machine, D.2 Message notification, D.
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