Owner`s manual

Owner’s Manual
15
TROUBLESHOOTING
If you have installed the RIGblaster following the steps in this manual you need
not go back to a previous step that was completed successfully. The problem is
isolated to the step that you have found the problem on. Please be sure you know
which step of this manual you are stuck on before contacting us for support, it will
be a big help. Most problems are software related and are fixed with a mouse!
To avoid software problems it helps to read software documentation or help files.
TYPICAL PROBLEMS
1) The software has no receive signal displayed because the sound card input is
not turned on or up. Use the Windows® sound card “Recording Control” panel
not the playback “Volume Control” panel, duplex sound cards cannot be adjusted
for receive from the Windows® playback “Volume Control” panel.
2) The ham radio software is not set to the correct serial port for PTT control.
All programs must be configured to control PTT, the RIGblaster will not transmit
unless you do this.
3) You show no or low power output in transmit because the sound card wave
and volume outputs are set too low. This may be because you don’t like how
loud your computer speakers are. Turn down or turn off your computer speakers
so you can turn your sound card up.
4) The RF power/drive control on the radio is not set to maximum causing the
computer not to have enough audio to drive the radio to even half output. Turn
your RF power/drive control to maximum and set the power to the level you would
like with the audio drive level.
5) Low impedance headphones or speakers are connected to the RIGblaster’s
audio out and loading down the sound card. Disconnect them or replace them
with speakers or headphones meant to be used with a computer.
6) The computer is “stuck in transmit” (RTS and/or DTR is high). This is a computer
software or BIOS problem that would creates the same problem with any interface
that controls PTT. See our support page for suggestions.