Quick Guide

14
8. Help FAQ
Q1：Why is the pairing network unsuccessful?
1.Please make sure that the distance among the camera, the router and
the mobile phone should be close enough when configuring the network.
2. Please make sure that the WIFI signal connected to the mobile phone
must be 2.4G, not a 5G WIFI signal.
3. Please check whether the WIFI name and password are correct.
4. Please long press the reset button for 5 seconds and try again after
restoring the camera to the factory.
Q2：How to make sure that the WIFI network connection between the
camera and the router is normal?
1.Actively trigger the PIR in front of the camera, wait for about 5-10
seconds. If the red light of the camera flashes, it means that the camera
cannot connect to the router smoothly.
2. Open the APP,
enter the camera's
setting menu, and
check the network signal status.
Q3：Why is the camera offline?
1.It may caused by router WIFI signal interference or network reasons.
Power off and restart the optical modem, router or camera.
2.The camera maybe too far away from the WIFI router, try to get the
camera next to the WIFI router.
3.Whether the WIFI password
has been changed, try to reset
the camera and try pairing again.