Use and Care Manual
12
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
Motor does 
not start
Power cord damaged or not properly 
plugged in.
Check the power cord, extension cord, power plug 
and the power outlet. Make sure the outlet is func-
tional. Do not use the tool if any cord is damaged.
Defective two speed switch.
Stop using the tool and contact customer service at 
(800) 232-1195, M-F 8-5 CST for assistance.
Defective Motor.
Stop using the tool and contact customer service at 
(800) 232-1195, M-F 8-5 CST for assistance.
WARNING: Stop using the tool immediately if any of the following problems occur. Repairs and 
replacements should only be performed by an authorized technician. For any questions, please 
contact our customer service at (800) 232-1195, M-F 8-5 CST or email us at 
techsupport@wenproducts.com.










