Use and Care Manual
18
PROBLEM CAUSE SOLUTION
Sanding 
grains easily 
rub off belt or 
discs
Sanding belt/disc has been stored in an 
incorrect environment.
Store sanding accessories away from extremely hot / 
dry temperatures.
Sanding belt/disc has been damaged 
or folded.
Store sanding accessories flat—not bent or folded.
Deep
sanding 
grooves or 
scars in
workpiece
Sanding belt/disc grit is too coarse for 
the desired finish.
Use a finer-grit sanding accessory.
Workpiece sanded across the grain. Sand with the grain of the wood.
Too much sanding force on workpiece. Reduce pressure on workpiece while sanding.
Workpiece held still against belt-disc 
for too long.
Keep workpiece moving while sanding on the sanding 
accessory.
Sanding 
surface clogs 
quickly
Too much pressure against belt/disc Reduce pressure on workpiece while sanding.
Sanding softwood.
Use different stock/sanding accessories, or accept 
that this will happen and plan on cleaning or replacing 
belts/discs frequently.
Burns on 
workpiece
Sanding grit is too fine. Use a coarser-grit sanding accessory.
Using too much pressure. Reduce sanding pressure on workpiece
Work held still for too long. Do not keep workpiece in one place for too long.
Sanding disc/belt loaded with debris. Clean or replace the disc or belt.
Sander does 
not turn on
Not plugged in to an electrical outlet Connect the unit to an outlet.
Defective power switch Replace the switch.
Motor, capacitor, or wiring problem
Contact customer service at 1-800-232-1195 for as-
sistance.
Motor will not 
start—fuses 
or circuit 
breakers
tripping / 
blowing
Short circuit in line, cord or plug. Inspect cord or plug for damaged insulation and 
shorted wires.
Short circuit in motor or loose connec-
tions
Inspect all connections on motor for loose or shorted 
terminals and/or worn insulation.
Incorrect fuses or circuit breakers in 
power line.
Install correct fuses or circuit breakers or switch tool 
to an appropriately sized circuit.
Motor
overheats
Motor overloaded Reduce load on motor (pressure on object being 
sanded)
Extension cord too long with an insuf-
ficient gauge.
Utilize an extension cord of appropriate gauge and 
length or plug tool directly into outlet.
WARNING! Stop using the tool immediately if any of the following problems occur. Repairs and replace-
ments should only be performed by an authorized technician. For any questions, please contact our customer 
service at 1-(800) 232-1195, M-F 8-5 CST or email us at techsupport@wenproducts.com.
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