Use and Care Manual
12
TROUBLESHOOTING GUIDE
WARNING! Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST),
or email techsupport@wenproducts.com.
Problem Possible Cause Solution
Air leaks from the regulator.
Regulator does not regulate
pressure anymore.
Regulator is damaged or dirty.
Replace regulator. Call 1-800-232-1195 for as-
sistance.
Low pressure, and/or com-
pressor does not cut out
automatically.
Tank drain valve is open. Close drain valve.
Leak somewhere on the unit, air hose,
connection, etc.
Check for leaks; see “Testing for Leaks” on p.
11.
WARNING: If tank leaks, it must be replaced
immediately. DO NOT attempt to repair.
Tool using too much air, or compressor
is too small.
Check tool’s CFM requirements. Make sure this
compressor’s specifications meet the require-
ments.
Air intake obstructed, or air filter dirty.
Make sure unit is away from walls, and that the
air inlets are not obstructed. Check air filter.
Worn pressure switch contacts.
Check contacts; pressure switch may need
replacement.
Blown gasket/seal, or leaking valve/pis-
ton ring(s).
Replace parts. Contact 1-800-232-1195 for
assistance.
Motor does not start (hum-
ming sound).
Bad capacitor.
Replace part. Contact 1-800-232-1195 for as-
sistance.
Centrifugal switch is stuck.
Reset centrifugal switch. Call 1-800-232-1195
for assistance.
Motor does not start (no
humming sound).
Power source is not working.
Check power source. Ensure line voltage is high
enough and extension cord (if applicable) is an
appropriate size.
Check valve stuck open.
Clean or replace check valve. Call 1-800-232-
1195 for assistance.
Pressure relief valve opens
automatically at improper
pressure.
Tank pressure is too high, or pressure
switch is stuck.
Replace pressure switch. Call 1-800-232-1195
for assistance.