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Common issues with Wemo devices

Wemo® devices such as the Wemo® Mini Smart Plug, F7C063, Wemo® Insight Smart Plug,

F7C029, and Wemo® Wi-Fi Smart Dimmer, F7C059, may encounter issues with regard to their

functionality. To troubleshoot these issues, follow the instructions below:

Multiple WAP environment

Intermittent Wi-Fi connection

Remote Access failed

Why can’t I enable Remote Access?

Wemo device turns ON by itself without Rules set

Wemo will not save a Schedule Rule

Duplicate devices showing

Other issues

Wemo device “Loses” settings

Devices do not show up in App

Wemo will not connect to the router's Wi-Fi

Multiple WAP environment

If you have several wireless access points at home, make sure that your mobile device is connected

to the same Wi-Fi as your Wemo devices, otherwise you won't be able to connect to your

device. You may also update your Wemo devices’ firmware to fix this issue. To learn how, click

here.

Intermittent Wi-Fi connection

Test the Wi-Fi connection by setting up the Wemo device near your router. Make sure that no

device or furniture is interfering with your Wemo device and router's connection. For more

troubleshooting tips on how to resolve an intermittent Wi-Fi connection, click here.

QUICK TIP: Most routers limit the number of devices that can connect to it. This can cause other

devices to drop off the network once the number of connected devices reaches the router's

limit. Check your router's specifications for more information.

Remote Access failed

To adjust the Remote Access settings, you must be within the range of your home Wi-Fi. If you're

having trouble connecting to your Wemo devices via Remote Access, there are ways to resolve this:

 Navigate to the Settings section in the Wemo App and make sure that the Remote Access

feature is enabled.

 Verify if your mobile device has a strong internet connection.

 Restart your mobile device.

Summary of content (4 pages)

PAGE 1
User Manual Common issues with Wemo devices Wemo® devices such as the Wemo® Mini Smart Plug, F7C063, Wemo® Insight Smart Plug, F7C029, and Wemo® Wi-Fi Smart Dimmer, F7C059, may encounter issues with regard to their functionality.
PAGE 2
Why can’t I enable Remote Access? Here are some reasons why you can’t enable Remote Access for your Wemo device: 1. The Wemo device is not set up properly If not all of your devices are showing up in the Wemo App, unplug the ones that are not appearing and do a factory restore of your devices one at a time. IMPORTANT: Working devices should remain plugged in while restoring the other devices. 2.
PAGE 3
Duplicate devices showing To resolve duplicate devices appearing in the Devices list, disable then enable again the Remote Access feature in your Wemo App. To learn how, follow the steps below: Step 1: On your iOS or Android™ device, tap the App icon. Step 2: Tap the gear icon for Android or More for iOS. Step 3: Tap Remote Access. Step 4: Tap Forget and Disable. This will disable the remote access on your device. Step 5: Tap Enable Remote Access to enable it back.
PAGE 4
Turning the Wemo device OFF and ON using the App or just pressing the restart or reboot button will start the device back. Restarting it will often do the same thing but if the Wemo device cannot be easily reached, try turning it OFF and ON with the App. This might be related to brownouts. Devices do not show up in App Wemo devices will either not show up locally or remotely or will show up grayed out. Here are some issues you may be experiencing and their solutions: 1.