Warranty

English Warranty Information
8
B. OBTAINING SERVICE UNDER THIS
MANUFACTURER’S WARRANTY
If you have a question about your product
or experience a problem with it, please go to
http://homesupport.cisco.com where you will find a
variety of online support tools and information to assist
you with your product. If the product proves defective
during the Warranty Period, then return the product to
the location designated by Cisco Technical Support. A
full list of mailing, email and telephone contact details for
Cisco Technical Support in your area is provided at the end
of this document.
Have your product serial number and proof of purchase
on hand when calling or lodging a warranty claim. A
DATED PROOF OF ORIGINAL PURCHASE IS REQUIRED
TO PROCESS WARRANTY CLAIMS. If you are requested
to return your product by post, you will be given a
Return Materials Authorization (RMA) number. You are
responsible for properly packaging and shipping your
product at your own cost and risk, and you are responsible
for all shipping and handling charges, in addition to
any applicable customs duties, VAT or other associated
taxes or charges when returning your product. You
must include the RMA number and a copy of your dated
proof of original purchase when returning your product.
Products received without a RMA number and dated
proof of original purchase will be rejected. Do not include
any other items with the product you are returning.
PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR
DATA ON THE PRODUCT PRIOR TO SENDING IT IN FOR
REPAIR OR REPLACEMENT. Cisco may, as part of the repair
or replacement of your product, delete all or part of
your data, and Cisco will accept no responsibility for any
deletion of your data under any circumstances.
Defective product covered by this manufacturer’s
warranty will be repaired or replaced and returned to
you without charge. Cisco does not ship replacement
products to locations outside the country from which the
original product was purchased. Repairs or replacements
not covered under this manufacturer’s warranty or your
statutory consumer rights will be subject to charge at
Cisco’s then-current rates.
C. OTHER TECHNICAL SUPPORT
This manufacturer’s warranty is neither a service nor
a support contract. Information about Cisco’s current
technical support offerings and policies (including
any fees for support services) can be found at
http://homesupport.cisco.com. Telephone support may
not be available where you live.
D. GENERAL EXCLUSIONS AND LIMITATIONS
OF LIABILITY
In some jurisdictions and circumstances it is possible for a
manufacturer to change or exclude warranties, conditions
or guarantees implied or imposed by law, and to otherwise
limit its liability to consumers. In those jurisdictions where
it can lawfully do so, and to the full extent that it is allowed
by law to do so, Cisco:
• limits all implied warranties and conditions of
merchantability, acceptability, satisfactory quality
or fitness for a particular purpose to the duration
of the relevant Warranty Period;
• excludes all other express or implied conditions,
representations and warranties, including any
implied warranty of non-infringement;
• excludes all liability for the loss of, or damage to,
data caused by use of a Cisco product, or its repair;
• excludes any liability it may have to you for:
a) loss of revenue or profit,
b) loss of the ability to use any third party products,
software or services, and
c) any indirect, consequential, special, incidental or
punitive loss or damages,
which arises under any law (including the law of
negligence) and relates to your use, or inability to use a
Cisco product or software, or any related services. This
exclusion applies even if Cisco has been advised of the
possibility of such damages and even if any warranty or
remedy provided under this manufacturer’s warranty
fails of its essential purpose; and
• limits its monetary liability to you, under any law,
to the price that you paid for the Cisco product.
Note: None of the above general exclusions and
limitations of liability apply to persons in Australia who
purchase Cisco goods that:
a) are of a kind ordinarily acquired for personal, domestic
or household use or consumption; or
b) have a price of A$40,000 or less.