User manual

mPBX-100 User Manual
www.yeastar.com Page 35
Figure 3-18
3.4.1.2 Delete IVR
Select the item that you would like to remove and press the ‘Delete’ button.
3.4.2 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Call queues allow calls to be sequenced to one or more agents.
Note: Dial 'Queue number + '*'' to log in or 'Queue number + '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*' to