User's Manual

30 Troubleshooting Welch Allyn Spot Vision Screener
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4. Check on the Home screen to see if your network name and IP address is identified
in the upper left corner in the black bar.
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5. If the connection does not automatically reconnect, go to Tools, Network, select
Security Type, reselect the correct type (None, WEP, WPA) then select the
highlighted OK. This should re-instate the network connection.
System Messages
Specific system messages may appear while operating the vision screener. If so, the
information below will assist you in identifying what the messages indicate:
For more information on troubleshooting or error messages, contact Welch Allyn’s
support team (refer to the last page of this manual for additional contact information).
Note
Restarting helps to reinstate the connection to the network.
Message Text Message
Actions
Meaning Action
Sorry for the inconvenience. We
need to reboot the device.
OK or
Cancel
Screening mode has encountered a problem
and the device needs to be restarted.
Select Continue to reboot the device or
Cancel to continue using the device in
Read Only mode. If the problem persists,
contact Welch Allyn Support.
Problem encountered. The
device needs to reboot.
Reboot The system was not able to start and has
attempted to correct the issue.
Select Reboot and try again. If problem
persists, contact Welch Allyn Support.
The screening system is not
available.
None The Exam system did not initialize, or is
unresponsive.
Power cycle the device and try again. If
problem persists, contact Welch Allyn
Support.
The screening system is not
initialized.
None The Exam system did not initialize, or is
unresponsive.
Power cycle the device and try again. If
problem persists, contact Welch Allyn
Support.
Device has not finished saving
the previous screening.
None The system has detected that it is still saving
files to disk from a previous exam.
Power cycle the device and try again. If
problem persists, contact Welch Allyn
Support.
Un-calibrated device None The system has not been able to read the
device configuration file.
Power cycle the device. If problem
persists, contact Welch Allyn Support.