Item Brochure

Comprehensive Partnership Program
With the Welch Allyn Comprehensive Partnership Program, we will be your trusted partner to give you
peace of mind to know that equipment will be maintained at peak performance, making maintenance budgeting
easier, all at a lower total cost of ownership while extending the life of your equipment.
Advantages of the Comprehensive Partnership Program over a Standard Warranty
Make sure you have the support you need. While product warranties provide basic assurance of Welch Allyn hardware quality, they may not include
the full range of services and support you need for achieving your service level and cost objectives. Check out the following information and compare
our warranty to the added benefits of a Comprehensive Partnership Agreement.
FEATURES WARRANTY COMPREHENSIVE PARTNERSHIP PROGRAM
Hardware Support
Hardware and Software Support Included Included
Hardware Coverage 8 – 8, M – F EST
2
8 – 8, M – F EST
2
Replacement Parts Included—Return device to Welch Allyn Included–Return device to Welch Allyn
Repair Turnaround Times—
Dock to Dock excluding Transit
10 – 15 Business Days 5 – 7 Business Days
2
Advanced Exchange/Loaner—Varies by Product Varies by product. Additional charges may apply.
Included, Overnight Shipping
Certified Calibration
1
N/A
Available Option
Software Support
Remote Diagnosis and Repair via PartnerConnect
®
Included—Return device to Welch Allyn
3
Remote 8 – 8, M – F EST
2
Dedicated Partners in Care Technical Support Center N/A Included 8 – 8, M – F EST
2
Software Updates—New version of existing
software with improvements to fix problematic bugs
Included—Return device to Welch Allyn
3
Included–Remote 8 – 8, M – F EST
2
Additional Features
Online Clinical Training—
Available for select products
Included Included
Welch Allyn Service Tool—
Available for select products
N/A Silver Access
Accessory Protection—Varies by product N/A Most Accessories Included
4
1
Not applicable for products which do not require calibration.
2
Availability of specific features, coverage hours and response times may vary by location or product. Other limitations may apply.
3
Some updates, upgrades, troubleshooting and diagnostics may be handled through Welch Allyn remote services. Internet connection is required.
4
Customers are entitled to receive most accessories originally shipped with their device. Accessories are replaced only when broken. Customer will be requested to return broken accessory
to Welch Allyn. For a complete list of covered accessories by product line refer to www.welchallyn.com/services.
Welch Allyn Corporate Headquarters
4341 State Street Road, P.O. Box 220
Skaneateles Falls, NY 13153-0220 U.S.A.
Telephone: [phone] OR +1.800.535.6663
Fax: [phone]
www.welchallyn.com/services
© 2012 Welch Allyn SM4036 Rev B
For more information about Welch Allyn Support Services, please consult
your local Welch Allyn representative, or go to: www.welchallyn.com/services
MC9515 2012 PIC CPP Details.indd 2 8/3/12 1:10 PM