Product Manual

APPENDIX B
102
Transmission Troubleshooting Chart (continued)
LCD Message Problem Correction
Log File Any of the above information
will be presented in the Log
File
Contact Technical Support
CAN’T CONNECT TO REMOTE LINK A link to the access point was
established, but the link to the
destination failed.
Ensure the IP address is correct. If problem
persists, contact Welch Allyn Technical
Service.
TIME SYNC FAULT Possible incorrect version of
ELI Link or E-Scribe.
Install latest version.
UNABLE TO SAVE ORDER Order storage failed. Attempt to retransmit orders.
UNABLE TO SAVE WORK ITEM DICOM order storage failed. Directory full; mark records for deletion
or delete records.
INCORRECT RESPONSE Connection established, then
failed.
Connection started but failed; attempt
to reconnect.
NO CUSTOM ID Received orders failed. Previous Custom ID not compatible with
current Custom ID, or no Custom ID.
PAPER QUEUE FAULT
Unable to print.
Paper queue mark not
detected as expected.
Add paper; manually advance page evenly
past closure point of writer and close writer
cover and press STOP.
CONNECTION FAILED Unable to transmit or receive
ECGs.
Check for correct baud rate, phone
number, and cable connections or site
number.
None File not successfully
transmitted via LAN.
Check share permissions on host
device.
None Unable to connect with LAN
with crossover cable.
Implement hub vs. crossover cable.
Disabled Pressing SYNC key Enable SYNC MODE and/or set SYNC
MEDIA in configuration