Product Manual

101
MAINTENANCE AND TROUBLESHOOTING
APPENDIX B
System Troubleshooting Chart
LCD Message Problem Correction
BATTERY LOW – CHARGE UNIT Unable to acquire ECG or
unable to print.
Charge the battery with AC power.
LEAD FAULT, NO ECG CAPTURE Lead fail. Correct faulty lead.
NO ANSWER Unable to transmit ECG. Check for correct phone number.
Ensure modem and E-SCRIBE are
online.
Device is not responding Press and hold the On/Off button for 10
seconds. Re-entry of date and time will
be required after this function.
EXPORT & RESET AUDIT TRAIL. ##% FULL
Audit Trail is full or nearly full. Export the audit trail and then clear the
audit trails stored on the device.
ECG Troubleshooting Chart
Affected Leads Problem Correction
LEADS OFF OR ONE OR MORE OF THE
FOLLOWING: RA, LA, LL, V1, V2, V3, V4,
V5, V6
Lead fail. Indication of
RL/RA/LA/LL/V1/V2/V3/V4/V5/V6.
Check limb leads.
Correct faulty lead(s).
Lead I and Lead II Poor RA electrode or right
arm tremor
Check patient prep; re-prep if
necessary with new electrode.
Lead II and Lead III Poor LL electrode or left leg
tremor
Check patient prep; re-prep if
necessary with new electrode.
Lead I and Lead III Poor LA electrode, or left
arm tremor
Check patient prep; re-prep if
necessary with new electrode.
All High Freq. Noise.
Adjust low pass filter setting; check
proximity to power cables; check AC
filter setting (50 Hz or 60 Hz).
Transmission Troubleshooting Chart
LCD Message Problem Correction
TRANSMIT FAILED Unable to transmit ECG. Check phone line. Ensure site number is
valid. Try again.
ERROR-DICOM Not Enabled A DICOM communication was
attempted, but the unit is not
configured for DICOM.
Configure the system to DICOM and
reboot.
UNABLE TO SAVE ECG No available memory.
ECG data too noisy to store.
Press stop to continue. Transmit or mark
records for deletion in the directory.
Correct noise and try acquisition/storage
again.
DHCP FAILURE The WLAN module failed to get
an address from DHCP.
Contact Welch Allyn Technical Service.
DPAC FAILURE WLAN failed to initialize. Contact Welch Allyn Technical Service.
CAN’T CONNECT TO ACCESS
POINT
A link to the access point could
not be established.
Ensure the IP address is correct. If problem
persists, contact Welch Allyn Technical
Service.