Product Manual

Message Possible cause Suggested action
Alarm
priority
Update unsuccessful.
Reboot and retry.
1C1008
The software update failed Restart the monitor. If the problem is still
present, replace the main PCBA.
Very low
Host battery not
charging. 1C100A
The host battery is not charging Restart the monitor. If the problem is still
present, check cable connections. If the
problem is still present, perform functional
checks for host. If the problem is still
present, replace battery. If the problem
persists, replace the main PCBA.
Very low
Factory default settings
now active. 3A0001
The factory configuration settings
are active
The monitor has been configured to factory
defaults, any user settings have been reset.
Very low
Unable to read
configuration from USB.
3A0002
Unable to load file from the
external USB memory device.
Retry the USB connection. If the problem is
still present, check for a proper format of
the USB drive. If the problem is still
present, replace the USB device. If the
problem persists, replace the main PCBA.
Very low
Internal hardware
failure. Device will shut
down. 1C100D
Power supply issue. The PMIC is
too hot
Check the operating environment
temperature. Allow the monitor to cool
down before operating again. If the problem
is still present, check the cable connections.
If the problem is still present, perform
functional checks for host. If the problem is
still present, replace the battery. If the
problem is still present, replace the main
PCBA.
Very low
Input voltage too low.
Device will shut down.
1C100C
Power supply issue. The PMIC
input voltage is too low
Check the operating environment
temperature. Allow the monitor to cool
down before operating again. If the problem
is still present, check the cable connections.
If the problem is still present, perform
functional checks for host. If the problem is
still present, replace the battery. If the
problem is still present, replace the main
PCBA.
Very low
Unexpected restart
occurred. 1C1012
The monitor unexpectedly
restarted
Continue normal operation High
Audio system not
functional 1D0100
The speaker or audio codec is
faulty
Replace speaker. If the problem is still
present, replace the main PCBA.
Very low
CSM battery is not
installed. 1C100E
There is no battery in the monitor Check the monitor for a battery and install
one if it is missing. If the problem is still
present, perform diagnostic checks on the
monitor. If the problem persists, replace the
main PCBA.
Very low
Device shutdown is not
available at this time
System shutdown failure Monitor cannot perform an immediate
shutdown. Disconnect AC power and
remove battery.
Information
No valid files found No valid files were found on the
USB flash drive
Re-insert the USB flash drive with valid
files.
Information
122 Troubleshooting Connex
®
Spot Monitor