Product Manual

Message Possible cause Suggested action
Alarm
priority
Radio not functional.
350033
Serialization failure. There is an
internal software error on the
radio or the monitor
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350034
Missing PAC file. There is a
misconfiguration of the radio
(configured for EAP-FAST and
manual PAC but none supplied)
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Invalid radio
configuration.
Reconfigure and try
again. 350035
Invalid PAC file password. There is
a misconfiguration of the radio
(configured for EAP-FAST and
manual PAC but password for PAC
is incorrect)
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Radio not functional.
350036
Invalid BSSID format. There was
an internal software error on the
radio (related to AP scan feature,
may not occur with current Laird
software)
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350037
Unknown certificate ID. There is
an internal software error on the
monitor: attempt to query a
certificate status for a certificate
that does not exist
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Radio not functional.
350038
Certificate information absent.
The device queries certificate
status for a certificate that isn't
installed on the radio.
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Radio not functional.
350039
Invalid sequence number. The
device queries certificate status
fragment that does not exist.
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Invalid radio
configuration.
Reconfigure and try
again. 35003c
CCKM not allowed. There is an
attempt to use CCKM when not in
WPA-Personal or WPA2-
Enterprise modes
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Radio not functional.
35003d
Send failure. The radio failed to
send a message to the host
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
35003e
Unable to store global
configuration settings to the
backup file
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
35003f
Configuration hookup. There is an
internal software error on the
radio
Check for a software update and apply it.
If still present, replace the radio.
Very low
118 Troubleshooting Connex
®
Spot Monitor