Product Manual

Directions for Use Maintenance and Service 69
Service
A Welch Allyn Service Center must perform all repairs on products under warranty.
Qualified electronics personnel or a Welch Allyn Service Center should repair products out
of warranty.
Technical Assistance
If you have an equipment problem that you cannot resolve, call the Welch Allyn Service
Center nearest you for assistance. Technical service telephone support is available on
normal business days.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Before returning a product for repair, you must obtain authorization from Welch Allyn.
Service personnel will give you a Service Notification number. Please note this number on
the outside of your shipping box. Returns without a Service Notification number will not
be accepted for delivery.
Service Manual/Spare Parts
A Service Manual is available by request to qualified electronics personnel. The Service
Manual is a comprehensive guide to troubleshooting, service, and repair of Spot LXi (see
“Miscellaneous” on page 75).
Also included with the Service Manual is a complete spare parts list. Order spare parts
from your local Welch Allyn Service Center.
Service Loaners
Service loaners are provided, on request, if a Welch Allyn Service Center provides repair
service. Loaners for products repaired while under the original warranty, or while under
service contract, are provided free of charge and are shipped within 48 hours of
notification of need.
For service repairs outside of warranty or contract, loaners are available for a nominal
charge and shipment is subject to availability. Loaners are shipped pre-paid; however, this
charge is added to the service charges.
Caution Unauthorized repairs will void the warranty.