User Documentation

Diagnostics
System manual
2696790000/02/04.2020
98
15.2 Diagnosis data for Weidmüller
If you encounter a problem with the u-create system and require support
from Weidmüller, please collect the following information from your system
and send it to Weidmüller.
15.2.1 Status report
In order to retrieve the status data of the control, please use the status report
function. It can be triggered as follows:
● Via Service-App (DevAdmin)
Triggering the status report via Service-App
See "Device Administration (DevAdmin)".
15.2.2 Access to flash storage medium
The access to the flash storage medium can only happen via a SSH en-
crypted SFTP connection. Therefore a FTP program ahich is installed on the
PC is needed. FTP programs are offered for download in the internet.
To establish a connection to the control with the FTP program the IP ad-
dress of the control with the port number must be input into the FTP pro-
gram.
In addition the following data which must also be inserted into the FTP pro-
gram is needed for the connection establishment:
● Login data
● SSH key
For a detailled description see the help of the FTP program.
Information
The selected FTP program must support an authentification via SSH en-
cryption.
Login Data
The following user exists on the control by default and can be used for the
connection:
● service
● Admin
Information
The login data cannot be changed.
SSH key