User Documentation

Possible errors if the registration process has failed:

▪ No Internet access

Ensure that your PC can access the Internet.

▪ Registration process blocked by Proxy Server

If you are located inside of your company network please check if

your company Internet connection uses a Proxy server. If yes,

please configure your Proxy parameters (provided by your IT

department) on tab "Configuration".

▪ Wrong activation code

Evaluate that you have entered a valid activation code.

▪ Activation code already registered and not released for

additional use (Status “In use”)

If you have entered an already registered activation code (now

using on a second PC) you first must release the additional use of

this activation code.

➢ Login to u-link Web portal using your user account.

➢ Goto menu User profile / Tab Activation Code.

➢ Activate checkbox “Release for additional activation”.

➢ Click button “Update” (not displayed in screenshot below).

This window will appear

if the registration

process has failed!

Note:

If you are logged-in as Administrator you can set

the checkbox for each user in menu “User

Management”. Click on the Edit icon of an user item

and select Tab “Activation Code”.

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4.5 u-link VPN Client → Configuration (Error handling when registration process failed)

Chapter 4 – Setup of a remote access scenario (Configuration Service PC)

Note:

If the problem cannot be solved please

cancel this process. Then change to tab

“Log / Support”. Start the Support Wizard

and send the log file (gathered by Support

Wizard) to the Weidmüller u-link support

mail address.

V1.5.1 / Oct, 2020