User Documentation

31
1168680000/02/12.2016
Troubleshooting
8 Troubleshooting
Fault
Possible cause Recommended action
Device cannot be switched on
Power supply not connected Check that the power pack is connected to the
plotter and to the power supply.
No power supply Have the socket checked by an electrician.
If necessary, switch to another socket.
Power pack faulty (green LED on power pack
does not light up even though the power supply
is connected)
Replace the mains power pack.
Plotter does not react to data sent by the
PC.
USB cable not connected properly Check that the USB cable is properly connected
to the plotter and the PC.
If necessary, replace the data cable.
Device driver not correctly installed Check whether the device driver is installed on
the PC.
If necessary, install the device driver.
The plotter starts up, but labelling is not
created.
Plotter pen dried out If necessary, remove the plotter pen from the
pen holder and clean the tip carefully with a
cloth dipped in cleaning uid
1)
.
Plotter pen empty Remove the plotter pen from the pen holder and
rell or replace it.
Poor printing, uneven line thickness,
missing parts of labels
Contamination on plotter tip Remove the plotter pen from the pen holder and
clean the tip carefully with a cloth dipped in
cleaning uid
1)
.
1) Only use the detergents specied as accessories (see Chapter 10).
Tab. 8.1 MCP Basic 2 troubleshooting
If there is a fault that cannot be remedied
using the measures described above,
please contact the Weidmüller Service
Department.