User Guide

36 3: Setting Up the Webroot Enterprise Server
Polling Client Workstations Now
You can poll one or more client workstations from the Client Management panel. You can use this
function if you have changed some settings, such as assigning program or definition updates, and
you want client workstations to receive those updates immediately.
Note
Use this option selectively to ensure that you do not overwhelm your network and servers with a
large number of client workstations requesting updates at the same time.
To poll client workstations now:
1. From the Admin Console function tree, select Admin Tasks > Client Management.
• The Client Management panel displays with a list of all existing groups on the left
side.
• To see all client workstations that have the Spy Sweeper client installed, click the top
(company) node of the group tree.
2. Click the group that includes the client workstation you want to poll.
3. Select the client workstation you want to poll.
• You can select more than one workstation by using Ctrl or Shift as you select
workstations.
4. Click Poll Now.
• You can also right-click the selected workstations and select Poll Now.
• The poll starts on the selected client workstations. A confirmation message displays,
with the number of workstations the system sent the polling message to.
• To check the status of the polling, click Refresh and filter on the heartbeat to see that
client workstations have updated.
Deleting Client Workstations
If you find that a client workstation has not had a heartbeat for a long time or you know that the
workstation no longer exists, you can delete the workstation from the database. If the client
workstation reconnects to the network and contacts your company server, the system creates a new
database entry, and the client workstation is added to a default group named after the domain or
workgroup the client workstation is in.
To delete client workstations:
1. From the Admin Console function tree, select Admin Tasks > Client Management.
• The Client Management panel displays with a list of all existing groups on the left
side.
• To see all client workstations that have the Spy Sweeper client installed, click the top
(company) node of the group tree.
2. Click the group that includes the client workstation you want to delete.