User Manual

6
ENGLISH
Need help? www.weboost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm
Recommended Additional FAQ:
What hours can I contact customer support?
Customer Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at [e-mail]
How does weather affect the performance of
my Outside Antenna?
Water vapor (e.g. rain, fog, snow or other
precipitation) creates an effective lter to cellular
signal. In times of heavy precipitation, you may
see less performance.
What’s the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The Drive 3G-Flex works with all major North
American cellular providers on the 800 & 1900
MHz frequencies. Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data.
For more detail see below.
Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com
(United States) or http://bit.ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specic
geographical location.
Understanding the Drive 3G-Flex
Signal Booster Light
The Signal Boost includes a indicator light on the
front of the Drive 3G-Flex. The indicator light will
either be green or red.
Green indicates that the booster is
powered and operating at maximum gain.
Solid Red indicates that the booster has
shut off on the associated frequencies to
prevent oscillation (feedback).
Green/red Blinking indicates that the
booster is operating at a reduced gain to
prevent oscillation (feedback).
Fixing Red Light Issues
If one or more lights on the Signal Boost are red:
1. Make sure all connections are tight.
2. Increase the distance between the outside
antenna and the Drive 3G-Flex, by moving
them horizontally and/or vertically farther
apart until the light(s) change to green.
Remember to keep the antenna at least 6
inches from any window or sunroof.
3. Follow the same steps for a green/red
blinking light until the light goes solid green.
4. If more separation is not possible and the
coverage of the booster is too small with a
green/red blinking light indicating reduced
gain, contact the weBoost Customer
Support Team for assistance: 866-294-
1660.
Lights Off
1. Check connections on the power supply
to see that it is rmly plugged into both the
Drive 3G-Flex and the power source.
2. If using a DC power supply in your vehicle,
ensure the power supply is properly
inserted. Then check the 12 volt power
from the car socket and the fuse. Replace
the fuse if necessary.
3. If using a power strip in a building, ensure
the power strip is plugged in and turned on
and that power is coming from the outlet.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on troubleshooting,
see the install video at weboost.com/us/drive3G-
Flexvideo .