User Manual

7
Need help? Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
www.weboost.com
ENGLISH
Fixing Red Light Issues
If one or more lights on the Signal Booster
are red:
1. Make sure all connections are tight.
2. Increase the distance between the
outside antenna and the inside
antenna, by moving them horizontally
and/or vertically farther apart until the
light(s) change to green.
3. Follow the same steps for a green/red
blinking light until the light goes solid
green.
4. If more separation is not possible and
the coverage of the booster is too
small with a green/red blinking light
indicating reduced gain, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/connect3G-Xvideo.
Additional FAQ:
What hours can I contact tech support?
Customer Support can be reached from
7:00am to 6:00pm MST, by calling
(866-294-1660), or by email, at
[e-mail]
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
lter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What’s the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Connect 3G-X works with all major
North American cellular providers on
the 800 & 1900 MHz frequencies.
Traditionally, 800/1900MHz are associated
with voice and 3G data; while 700MHz
and 1700/2100MHz are associated
with 4G data. For more detail, refer to
wirelessadvisor.com.
Carrier Frequency Use
We recommend visiting www.
wirelessadvisor.com (United States)
or http://bit.ly/1mQf2Gl (Canada) for
information regarding the frequency band
used by your cell service provider in a
specic geographical location.