Operation Manual
20
Troubleshooting
LIGHTED CONTROL KNOBS 
SYMPTOM
• Control knobs do not turn on after pressing power button.
CAUSE SOLUTION
Batteries are old. Install new batteries. Refer to “Replacing Batteries 
for the lighted control knobs” on this page.
REPLACEMENT 
PARTS
To obtain replacement parts, 
contact the local retailer in your 
area or log onto weber.com.
CALL 
CUSTOMER 
SERVICE
If you are still experiencing any 
problems, contact the CustomerService 
Representative in your area using 
the contact information on 
weber.com.
GREASY GRILL (Peeling Paint & Flare-Ups) 
SYMPTOM
• Inside of lid appears to have the appearance of peelingpaint.
CAUSE SOLUTION
The flakes you see are accumulated cooking vapors 
that have turned into carbon.
This happens over time after repeated use of your 
grill. This is not a defect. Clean the lid. Refer to the 
“Product Care” section.
SYMPTOM
• Experiencing flare-ups when grilling or preheating.
CAUSE SOLUTION
There is leftover food from the previous meal. Always preheat the grill with all burners on start/high 
position for 10 to 15 minutes. 
The inside of the grill needs to be cleaned thoroughly. Follow the steps in the "Cleaning and Maintenance" 
section to clean the grill inside from the top down.
Replacing Batteries for the Lighted 
Control Knobs
Use alkaline batteries only. Do not mix old and new 
batteries or dierent types of batteries (standard, 
alkaline, or rechargeable). If you do not plan to use the 
light for a month or more, remove the batteries.
1) Locate the battery housing on the inside of the 
cabinet on the bottom right side. Turn battery 
housing counterclockwise to open (A).
2) Turn battery housing counterclockwise to open.
3) Replace three D batteries (B).
REGISTRATION = WARRANTY










